Senior Engineer Desk Side Services, AMT Asset Management Software

Job description

Desk Side Services, AMT Asset Management Software, Windows PC, Hardware Mgmt - Printers, Hardware Asset Management, MAC Hardware Mgmt Field Support Officer (FSO) Engineer – L1 Position: FSO Engineer (Field Support Officer) Location: Germany / German-speaking Region Language Requirement: German B2 (mandatory) Role Summary Provide onsite and remote IT support to end users across client locations, ensuring timely resolution of hardware, software, and workplace technology issues while delivering an excellent customer experience. Key Responsibilities • Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals. • Perform Incident, Request, IMACD (Install, Move, Add, Change, Decommission), and Break-Fix activities. • Troubleshoot Windows operating systems, Microsoft 365 applications, and standard enterprise software. • Support asset lifecycle activities, including hardware deployment, replacement, inventory, and disposal. • Coordinate with remote support teams, vendors, and service desks for issue resolution. • Maintain accurate ticket updates and ensure SLA compliance. • Provide smart-hands support for network, AV, and infrastructure teams when required. • Deliver a high level of customer service and user communication in German and English. Required Skills • 2+ years of EUC/Desktop Support or Field Support experience. • Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Outlook, and Office applications. • Experience with hardware troubleshooting and replacement activities. • Understanding of ITIL-based Incident and Service Request processes. • German language proficiency: B2 level or higher (mandatory). • Good verbal and written communication skills in English. Field Support Officer (FSO) Engineer – L1 Position: FSO Engineer (Field Support Officer) Location: Germany / German-speaking Region Language Requirement: German B2 (mandatory) Role Summary Provide onsite and remote IT support to end users across client locations, ensuring timely resolution of hardware, software, and workplace technology issues while delivering an excellent customer experience. Key Responsibilities • Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals. • Perform Incident, Request, IMACD (Install, Move, Add, Change, Decommission), and Break-Fix activities. • Troubleshoot Windows operating systems, Microsoft 365 applications, and standard enterprise software. • Support asset lifecycle activities, including hardware deployment, replacement, inventory, and disposal. • Coordinate with remote support teams, vendors, and service desks for issue resolution. • Maintain accurate ticket updates and ensure SLA compliance. • Provide smart-hands support for network, AV, and infrastructure teams when required. • Deliver a high level of customer service and user communication in German and English. Required Skills • 2+ years of EUC/Desktop Support or Field Support experience. • Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Outlook, and Office applications. • Experience with hardware troubleshooting and replacement activities. • Understanding of ITIL-based Incident and Service Request processes. • German language proficiency: B2 level or higher (mandatory). • Good verbal and written communication skills in English. Key Responsibilities Desk Side Services, AMT Asset Management Software, Windows PC, Hardware Mgmt - Printers, Hardware Asset Management, MAC Hardware Mgmt Field Support Officer (FSO) Engineer – L1 Position: FSO Engineer (Field Support Officer) Location: Germany / German-speaking Region Language Requirement: German B2 (mandatory) Role Summary Provide onsite and remote IT support to end users across client locations, ensuring timely resolution of hardware, software, and workplace technology issues while delivering an excellent customer experience. Key Responsibilities • Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals. • Perform Incident, Request, IMACD (Install, Move, Add, Change, Decommission), and Break-Fix activities. • Troubleshoot Windows operating systems, Microsoft 365 applications, and standard enterprise software. • Support asset lifecycle activities, including hardware deployment, replacement, inventory, and disposal. • Coordinate with remote support teams, vendors, and service desks for issue resolution. • Maintain accurate ticket updates and ensure SLA compliance. • Provide smart-hands support for network, AV, and infrastructure teams when required. • Deliver a high level of customer service and user communication in German and English. Required Skills • 2+ years of EUC/Desktop Support or Field Support experience. • Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Outlook, and Office applications. • Experience with hardware troubleshooting and replacement activities. • Understanding of ITIL-based Incident and Service Request processes. • German language proficiency: B2 level or higher (mandatory). • Good verbal and written communication skills in English. Field Support Officer (FSO) Engineer – L1 Position: FSO Engineer (Field Support Officer) Location: Germany / German-speaking Region Language Requirement: German B2 (mandatory) Role Summary Provide onsite and remote IT support to end users across client locations, ensuring timely resolution of hardware, software, and workplace technology issues while delivering an excellent customer experience. Key Responsibilities • Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals. • Perform Incident, Request, IMACD (Install, Move, Add, Change, Decommission), and Break-Fix activities. • Troubleshoot Windows operating systems, Microsoft 365 applications, and standard enterprise software. • Support asset lifecycle activities, including hardware deployment, replacement, inventory, and disposal. • Coordinate with remote support teams, vendors, and service desks for issue resolution. • Maintain accurate ticket updates and ensure SLA compliance. • Provide smart-hands support for network, AV, and infrastructure teams when required. • Deliver a high level of customer service and user communication in German and English. Required Skills • 2+ years of EUC/Desktop Support or Field Support experience. • Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Outlook, and Office applications. • Experience with hardware troubleshooting and replacement activities. • Understanding of ITIL-based Incident and Service Request processes. • German language proficiency: B2 level or higher (mandatory). • Good verbal and written communication skills in English. Skill Requirements Desk Side Services, AMT Asset Management Software, Windows PC, Hardware Mgmt - Printers, Hardware Asset Management, MAC Hardware Mgmt Field Support Officer (FSO) Engineer – L1 Position: FSO Engineer (Field Support Officer) Location: Germany / German-speaking Region Language Requirement: German B2 (mandatory) Role Summary Provide onsite and remote IT support to end users across client locations, ensuring timely resolution of hardware, software, and workplace technology issues while delivering an excellent customer experience. Key Responsibilities • Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals. • Perform Incident, Request, IMACD (Install, Move, Add, Change, Decommission), and Break-Fix activities. • Troubleshoot Windows operating systems, Microsoft 365 applications, and standard enterprise software. • Support asset lifecycle activities, including hardware deployment, replacement, inventory, and disposal. • Coordinate with remote support teams, vendors, and service desks for issue resolution. • Maintain accurate ticket updates and ensure SLA compliance. • Provide smart-hands support for network, AV, and infrastructure teams when required. • Deliver a high level of customer service and user communication in Germa