Enterprise Business Development Representative

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As an Enterprise Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through strategic pipeline generation within our enterprise segment. Based in our Dublin HQ, you will be the tip of the spear for Fin's expansion across EMEA, engaging with senior stakeholders at large, complex organizations and helping them see how Fin can transform their customer experience. We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We're looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in enterprise sales. As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We're looking for a teammate to do the same! What will I be doing? Owning and prioritizing a named book of enterprise accounts (2000+ employees) in partnership with Enterprise Account Executives across EMEA markets including UKI, DACH, Nordics, and Benelux Generating new business pipeline through high-quality, multi-threaded outreach across phone, email, LinkedIn, and events, targeting multiple stakeholders within the same account Engaging senior and executive-level buyers (VP, C-Suite) with relevant, insight-led messaging tailored to their business and industry Running account-based prospecting strategies, not just single-prospect outreach, building a view of the full buying group before engaging Providing a best-in-class experience for Fin's prospective enterprise customers throughout the outbound process Maintaining deep knowledge of Fin's product, enterprise use cases, and market positioning Partnering with Enterprise AEs to align on account strategy, territory planning, and pipeline reviews Engaging in team development and mentoring of newer BDR teammates What skills do I need? 2+ years of customer-facing experience in a BDR, SDR, or similar outbound role; enterprise or commercial SaaS experience strongly preferred Strong desire to build a career in sales; you want to grow into an Account Executive or senior closing role Enterprise Prospecting Skills You know how to run account-based outreach: researching a target account, mapping the stakeholder group, and building a multi-thread strategy before picking up the phone or writing an email You're comfortable engaging VP and C-level contacts across complex, multi-stakeholder organizations Operational Excellence You manage a large account list without dropping the ball; you know how to prioritize and focus your activity where it drives the most pipeline You're disciplined with your tech stack and CRM hygiene Competitive Landscape & Industry Knowledge You bring strong knowledge of the enterprise SaaS landscape, Fin's key verticals, and the customer experience / AI space You proactively stay on top of industry news