IT Manager

Job description

JOB DESCRIPTION:IT ManagerAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThis is a role based in Bogotá, Colombia.The IT Manager (Colombia Hub) leads day-to-day IT service delivery for a multi-skilled team of approximately 25 resources supporting Abbott’s Medical Devices business. Team members report to functional people managers; this role provides hub-level direction through matrix leadership, including prioritization, standards, and performance governance, to ensure reliable, secure, and compliant services. The manager partners with MDIT and site/business stakeholders to manage demand and capacity, drive continuous improvement, and develop talent across the hub in alignment with Abbott standards and regulatory requirements.What You’ll DoServe as the primary hub interface for MDIT and site/business leaders; translate demand into prioritized work; communicate performance, risks, and roadblocks; manage vendor/partner interactions as needed; ensure alignment to Abbott standards, security, and compliance controls Own workforce planning for ~25 resources; align skill sets to demand; manage schedules, coverage, and throughput; balance priorities across run/support work and improvement initiatives; coordinate with global and regional teams for capacity and escalation support. Set clear expectations and goals; provide coaching, feedback, and corrective action as needed; manage performance and succession planning; ensure consistent onboarding and role readiness across the team. Partner with HR and MDIT leaders to define roles, interview and hire talent; build internal pipelines; manage retention risks through career paths, recognition, and engagement actions; ensure competitive and compliant staffing practices Create an inclusive, high-performing culture; drive training plans and cross-skilling across technical disciplines; conduct regular 1:1s and team communications; improve engagement through feedback loops and action planning Required QualificationsProfessional university degree in Systems Engineering, Computer Science, Information Technology, or a related field from a recognized institution. 10+ years in IT operations, service delivery, and/or technology support in a complex enterprise environment. 7–10 years leading multi-skilled teams, including coaching, performance management, and workforce planning. Experience in regulated, quality-driven environments preferred (e.g., medical devices, pharma), with working knowledge of IT service management (ITIL) and security/compliance controls. Fluent English (Spanish preferred); strong people leadership and change-management skills; demonstrated ability to recruit, develop, and retain talent; and effective stakeholder management in a matrixed global organization. ITIL Foundation (or equivalent) preferred. Experience with incident, problem, and change management, capacity planning, and vendor/partner management required. Preferred QualificationsExperience in regulated, quality-driven environments preferred (e.g., medical devices, pharma). ITIL Foundation (or equivalent) preferred.Apply nowFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlob The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:IT Services & Solutions Delivery DIVISION:BTS Business Technology Services LOCATION:Colombia > Bogota : Building II ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:No MEDICAL SURVEILLANCE:Yes SIGNIFICANT WORK ACTIVITIES:Not Applicable