Director BD Excellence TDS

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job DescriptionPosition Summary The Director BD Excellence TDS (Technology and Digital Solutions) will be responsible for driving the adoption and execution of the BD Excellence vision and strategy across our TDS organization. This position is a key partner in our journey to BD Excellence, acting as reference and advisor to the CIO, EVP Technology & Digital Solutions and will support the leadership team in managing the Continuous Improvement process, with emphasis on visual management, problem solving and kaizen and will assist in deploying of strategic plans (such as the implementation of a product delivery model), ensuring alignment through cascading Key Performance Indicators (KPIs) top-down and bottom-up. This position is responsible for delivering and coaching BD Excellence across the TDS organization and processes in support of our ambition to deliver the tools and best-in-class approach to world-class customer experience through excellence. This is a great opportunity for a dynamic and visionary leader with strong digital transformation, data and AI experience with expertise in business operations, process optimization, and change management, and highly capable of driving results in a matrix organization. Experience in agile delivery of technology solutions is a foundational element of the role. Key Responsibilities The primary responsibilities will include: BD Excellence Strategy Development and Deployment: Lead the development and alignment of the BD Excellence vision and strategy in TDS organization to support structured growth and innovation across various business and functional areas, with a primary focus on the deployment of the BD Excellence tools and processes that will drive best-in-class effectiveness. Acts as air traffic control for the CIO, EVP Technology & Digital Solutions Officer and their Leadership Team, integrating the strategic and cross-functional workstreams whilst driving the Operating Review mechanisms. Responsible for overall performance of the deployment processes, process governance and program management in the CIO office. In close alignment with the BD Excellence Office, support the deployment of the BD Excellence tools and standardized methodologies to drive results and deliver increased sales effectiveness and tool adoption. Support the CIO, EVP Technology & Digital Solutions and the TDS leadership team in the standardization across the global organization, consolidating our best practices and enabling the organization to leverage best-in-class practices across the globe. Provide BD Excellence expertise to facilitate and aid in the deployment of strategic plans, ensuring alignment through cascading Key Performance Indicators (KPIs) top-down and bottom-up. Partner with BD Excellence Office in the development of BD Excellence tools and processes that will enable best in class execution, driving tool utilization and best practice adoption across the organization. Own the deployment of BD Excellence tools and the roll out of standardized methodologies to drive effectiveness. Cascade the BD Excellence toolbox, utilizing digital training tools, certification programs, and an apprenticeship mindset to embed BD Excellence into BD’s culture. Utilize best-in-class tools (Kaizen, Visual Management, Daily Management, Problem Solving) to drive results. Explore external market capabilities and technologies to support BDX Continuous Improvement strategy, promoting excellence across the TDS organization and acting as a change agent for strategic technological shifts. Deployment of a product delivery model within TDS will be a key first initiative for this leader. Establish certified practitioners in the TDS organization for BD Excellence tools, including Problem Solving Process (PSP) and Kaizen. Drive problem-solving using a Toyota-based approach to create Pareto charts and develop actions to address key issues (80/20 rule). Use bowlers, key performance indicators, and action plans to drive prioritization and rigor based on clear metrics Support the CIO, EVP Technology & Digital Solutions and the Leadership Team in driving key initiatives through BD Excellence. Develop and facilitate continuous improvement (Kaizen) events to achieve and sustain improvement results. Partner with the central BD Excellence team facilitate best-practice sharing, driving efficiency and impact in the strong execution of BD Excellence tools and processes. Leading Change through BD Excellence initiatives: Drive BD Excellence programs and initiatives to achieve long-term continuous improvement objectives. Be a change champion in the deployment of BD Excellence in the TDS organization and in the tools and mindset across the TDS organization. Challenge existing paradigms, encourage and promote internal and external best practice. Drive collaboration to accept new ideas and achieve sustainable business improvements. Lead efforts at organization level to improve the business and operation excellence and customer experience. Organize the annual process to identify opportunities and lead the team to develop goals and action plans. Cultivate BD Excellence Culture and Capability Development: Develop and grow capability through the TDS organization to establish the fundamentals of excellence, in close collaboration with the BD Excellence office. Equip the TDS Leadership Team with BD Excellence concepts and knowledge, focusing on external and internal benchmarking. Be an expert (can teach and execute) in the BD Excellence fundamentals of Visual Management (VM)/ Daily Management (DM), Problem Solving Process (PSP), Kaizen Drive culture of continuous improvement by encouraging associates to identify inefficiencies and suggest improvements. Foster an environment where associates feel valued and empowered to give feedback and make change. Design and implement programs or initiatives to raise awareness, adopt CI methodologies, and enhance capabilities of BD Excellence. Education University bachelor’s degree in Computer Science, IT, Data & Analytics, Engineering or a related field is required. MBA or equivalent business experience preferred. Required Experiences Ten (10)+ years proven experience in a Fortune 300 company with a continuous improvement culture where a business system is part of the culture and the core tools of visual management, problem solving, and kaizen are embedded in all aspects of the business Five (5)+ years of Technology or Digital Solutions experience with a proven track record of driving processes to achieve results, ideally with experience in global and matrix roles and agile product delivery. Strong knowledge of lean and six sigma business systems is preferred. Being a Certified Practitioner in lean tools is highly desirable. Certified Scrum Master (CSM) highly preferred Demonstrated success in driving business impact through CI and Kaizen initiatives, particularly in a global, matrix organization and under fast-changing environment. Significant experience in Problem Solving, Visual Management, Kaizen, and KPI development. Proven ability to drive results in a matrix organization where collaboration across functions and regions is essential and to hold all team members responsible for outcomes. Entrepreneurial mindset with the ability to drive new programs and initiatives with limited direction. Proven track record of Learning Agility, taking on new projects and roles and demonstrating success within an accelerated timeframe. Excellen