Dispute Analyst, X Money

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: SpaceXAI's Money seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You’ll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA, and network rules. This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams to deliver timely, fair resolutions while minimizing business risk. RESPONSIBILITIES: • Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards. • Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors. • Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims. • Maintain accurate and detailed case documentation within internal systems  for audit readiness. • Collaborate with internal teams (Fraud, Compliance,) to gather information, resolve gaps, and escalate high-risk or complex cases. • Respond to representments, pre-arbitration, and final decisions from processors or networks; escalate unresolved or disputable cases as needed. • Monitor dispute aging and ensure deadlines are met for all required actions, including filings, evidence submissions, and customer communications. • Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone and regulatory requirements. • Identify dispute trends or emerging issues and provide insights to leadership for process or policy improvements. • Support audits, reporting, and quality assurance reviews by maintaining defensible case notes and outcome records. BASIC QUALIFICATIONS: • 3+ years of experience handling disputes involving debit or credit card transactions. • Strong working knowledge of Regulation E (Electronic Fund Transfers Act), NACHA rules, and card network chargeback guidelines (Visa, Mastercard). • Experience handling consumer disputes end to end across multiple payment types (P2P, debit/credit card, and ACH). • Excellent written communication skills with the ability to draft clear, accurate, and compliant case notes and customer responses. • Detail-oriented with strong organizational skills and the ability to meet strict deadlines in a fast-paced environment. • Familiarity with dispute systems, case management platforms, and CRM tools. • Analytical and investigative mindset with sound judgment and decision-making abilities. • Bachelor’s degree in Finance, Business, Criminal Justice, or a related field preferred; relevant certifications (e.g., ETA CPP, CFE) a plus. ITAR REQUIREMENTS: • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here . SpaceXSI is an equal opportunity employer. For de