Senior Sales Support Analyst, CSS Sales Support

Job description

We are seeking an experienced and highly organized Senior Support analyst to join our Order Desk team. In this role, you will oversee and manage the end-to-end processing of complex sales requests, ensuring accuracy, compliance, and timely execution in alignment with internal procedures and SLAs. You will act as a key point of contact for high-impact or non-standard requests, collaborating with cross-functional teams such as sales, pre-sales, finance, and delivery to resolve issues and drive results.