Senior Manager, Service Operations & Market Execution Americas, MedTech Supply Chain

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Deliver Job Sub Function: Deliver Excellence Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Deliver Americas Partner Management, MedTech Supply Chain, this hybrid Position is located in Raritan, NJ. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Job Summary: The Service Operations & Market Execution Senior Manager is responsible for leading the Americas regional S&OE execution capability across the Distribution Center network, covering North America and Latin America. This role enables consistent, exception-based, and timely decision-making across distribution operations to protect service, manage operational constraints, and balance service, inventory, capacity, and cost trade-offs. The role connects site execution realities with regional business priorities, Customer Service, Deliver Planning interfaces, Partner Operations, Performance/Finance, and regional leadership. The position is part of the Americas Regional Operations Platform and is accountable for translating S&OE governance into operating routines across sites. It ensures that short-term execution risks, demand variability, backorders, capacity constraints, logistics limitations, and service escalations are surfaced, assessed, prioritized, and resolved through the right decision forums and escalation paths. This role does not replace global planning, Customer Service, or site operations accountability. Instead, it creates the regional mechanism to align those groups around timely execution decisions and ensures that distribution operations act as one coordinated network. Key Responsibilities: Regional S&OE Execution Governance Lead the Americas S&OE operating mechanism for distribution execution across North America and Latin America. Deploy and govern regional S&OE routines, decision rules, escalation paths, and execution cadences across the DC network. Establish clear thresholds for service, inventory, capacity, backorder, and demand/supply exceptions that require regional review. Ensure S&OE forums are exception-based, decision-oriented, and focused on forward-looking execution risks rather than historical performance reviews. Maintain alignment between site-level execution routines and regional S&OE governance so that issues are managed at the right level: site, regional platform, business, or S&OP escalation. Short-Term Execution Control and Decision Enablement Lead regional visibility of short-term execution risks across distribution operations, including service performance, backlog/backorders, inventory constraints, DC capacity, labor/capacity limitations, transportation constraints, and customer-impacting exceptions. Coordinate cross-site responses when execution decisions affect multiple DCs, markets, customers, or business priorities. Enable timely trade-off decisions across service, cost, inventory, capacity, and customer impact. Ensure decisions are documented, communicated, and translated into executable actions by site operations, Customer Service, planning interfaces, and partner teams. Escalate recurring or structural deviations to the appropriate regional or S&OP forum when issues exceed agreed thresholds or indicate persistent trends. Market and Customer Execution Alignment Partner with Customer Service, Deliver Planning interfaces, commercial/business stakeholders, and site operations to align service priorities and customer-impacting decisions. Support customer and market prioritization logic in constrained situations, including allocation, backorder recovery, expedited handling, and recovery sequencing. Ensure customer-impacting execution decisions are transparent, aligned with business priorities, and supported by clear operational feasibility. Provide regional visibility to risks that may impact customer service, service reliability, and business continuity. Translate market priorities into operational execution guardrails for DCs and logistics partners. Site-to-Region Operating Integration Connect site-level execution routines with regional governance to ensure every DC operates within a common S&OE management framework. Standardize the way exceptions are identified, escalated, reviewed, and resolved across sites. Partner with site leaders to ensure feeder routines are in place before regional S&OE reviews, including issue preparation, root-cause clarity, decision options, and action ownership. Ensure regional S&OE does not become an additional meeting layer, but an integrated governance mechanism that consolidates and improves existing operational routines. Drive consistent visibility across the Americas network while preserving site accountability for execution. Performance, Insights, and Continuous Improvement Monitor adherence to S&OE standards, escalation protocols, and decision cadences. Identify recurring service issues, execution bottlenecks, process gaps, and decision delays that affect regional performance. Partner with Ops Performance & Finance Architecture to connect S&OE decisions with cost, service, inventory, and P&L implications. Use S&OE insights to identify systemic issues that require corrective action, process improvement, capability building, or escalation to regional leadership. Partner with Continuous Improvement, Partner Operations, Network/Engineering, and Systems/Process teams to address recurring operational constraints. Success Measures Consistent S&OE operating cadence deployed across Americas DC operations. Clear exception thresholds and escalation paths in place for service, inventory, backorder, capacity, and customer-impacting risks. Faster resolution of short-term execution constraints and improved decision cycle time. Improved visibility of service risks, backlog/backorders, capacity constraints, and operational trade-offs across the region. Reduced firefighting through better forward-looking execution visibility and structured decision-making. Stronger alignment between site execution, regional priorities, Customer Service, planning interfaces, and business needs. Clear documentation and communication of S&OE decisions, owners, actions, and follow-through. Improved service reliability, operational discipline, and transparency across the Americas distribution network. Qualifications: Bachelor’s degree required (Supply Chain, Operations, Engineering, Business, or related field preferred). Proven experience in supply chain operations, distribution, logistics, or customer service operations within multi-site networks. Experience defining and leading governance models, decision frameworks, and escalation mechanisms. Strong analytical skills with the ability to make trade-off decisions under pressure and ambiguity. Demonstrated ability to lead across functions and geographies in a matrixed environment. Lan