Application Support Engineer

Job description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AWS Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively. Roles & Responsibilities: Provide L2/L3 support for AWS networking components including VPCs, subnets, route tables, NAT Gateways, endpoint, DNS, VPN, R53, WAF and Internet Gateways Manage and troubleshoot hybrid connectivity (Site-to-Site VPN, Client VPN, Direct Connect) Configure and maintain network access controls using Security Groups and NACLs Monitor and resolve network performance issues such as latency, packet loss, and connectivity failures Manage DNS services using Route 53 (public and private hosted zones) and resolver rules Support load balancing solutions (ALB/NLB) to ensure application availability Implement network monitoring and logging using CloudWatch, VPC Flow Logs, and CloudTrail Automate network provisioning and configurations using Terraform or CloudFormation Perform incident, change, and problem management for network-related issues Maintain documentation for network architecture and operational procedures Collaborate with cross-functional teams to support application deployments and infrastructure changes Professional & Technical Skills: Strong hands-on experience with: o Amazon VPC, IPAM, Subnetting, CIDR planning o Route Tables, Internet Gateway, NAT Gateway o Transit Gateway, VPC Peering, PrivateLink o Route 53 (DNS management), hosted zones o Endpoint and resolver rules o Elastic Load Balancers (ALB/NLB) o Direct Connect and VPN solutions o WAF and relevant best practices Experience with CloudWatch, VPC Flow Logs, and monitoring tools Proficiency in Terraform or CloudFormation for Infrastructure-as-Code Solid understanding of TCP/IP, DNS, HTTP/HTTPS, and networking fundamentals Strong analytical and troubleshooting abilities Ability to manage incidents and work in a 24/7 support environment (on-call/shift) Effective communication and collaboration skills Proactive approach to performance optimization and issue prevention Additional Information: - The candidate should have minimum 2 years of experience in AWS Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.