Order-to-Cash Analytics Manager

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Job Description Business Job Title: Order-to-Cash Analytics Manager Career Band: 07 Career Track: Management Position Location: Manila, Philippines Direct Reports: Yes When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Position Summary: We are seeking an experienced Order-to-Cash (OTC) Analytics Manager to lead a global team delivering reporting and analytics across the GBS OTC function (EMEA, NA, and APAC). This is a leadership role with end-to-end accountability for reporting delivery, team performance, and the ongoing evolution of the OTC analytics landscape. You will build and lead a high-performing team, ensure consistent and high-quality reporting, and drive standardization, automation, and data-driven decision-making across the function. You will work closely with OTC Operations, IT, Digital Enablement (DE), PPI, Automation, and Project Management teams to enhance data integrity, streamline processes, and contribute to key transformation initiatives. Key Responsibilities: Leadership & Team Development Lead, mentor, and develop a team of data analysts and reporting specialists Set clear objectives, manage performance, and ensure strong engagement and accountability Foster a culture of ownership, continuous improvement, and customer focus Support talent development through regular coaching, feedback, and skip-level interactions Act as a point of escalation and decision-making for reporting and analytics topics Reporting Ownership & Delivery Own end-to-end delivery of OTC reporting, including month-end and critical performance metrics Define reporting standards, definitions, and governance across regions Ensure accuracy, consistency, and governance of data across all outputs Oversee the design, development, and maintenance of dashboards and reports Prioritize workload and ensure timely, high-quality deliverables aligned to business needs Translate business needs into analytical frameworks and reporting solutions Support forecasting, performance tracking, and business reviews Business Partnering & Stakeholder Management Partner with OTC Operations, IT, DE and global stakeholders to define reporting requirements Provide clear, proactive communication to senior stakeholders and support decision-making Act as a key interface between business, IT, and digital/automation teams Represent the reporting function in governance forums and cross-functional initiatives Process Improvement & Transformation Drive standardization and continuous improvement across OTC reporting processes Identify and implement automation opportunities to reduce manual effort and improve efficiency Support implementation and adoption of standardized OTC processes across Shared Service Centers Contribute to productivity and transformation initiatives across the GBS organization Governance, Controls & Projects Ensure compliance with internal controls, company policies, and SOX requirements Maintain robust documentation, governance standards, and audit readiness Collaborate with Internal and External Audit teams Support system implementations, migrations, and transition activities Manage dependencies across projects and support successful execution Deputize for Senior Manager as required Lead or contribute to strategic cross-functional initiatives Skills & Qualifications Required: Core Skills Strong leadership presence with the ability to inspire, develop, and retain talent Excellent stakeholder management and influencing skills in a global, matrixed environment Strong analytical mindset with the ability to translate data into business value Ability to balance strategic thinking with operational execution Strong organizational and prioritization skills High attention to detail and commitment to data accuracy Qualifications & Experience Bachelor’s degree in Finance, Business, Data Analytics, or related field Proven experience leading teams in data-driven environment Strong expertise in OTC processes (credit, collections, cash application, etc.) Experience with BI tools, SQL, and advanced Excel Experience with ERP systems (e.g., SAP, Oracle) Fluent in English Preferred Experience in Shared Services environment Experience in finance or commercial analytics (e.g., AR, DSO, revenue reporting) Familiarity with forecasting, AOP, and performance management Experience leading automation or digital transformation initiatives Why Join Us This role offers the opportunity to lead a critical function within a global organization, with direct impact on how performance is measured, understood, and improved across the OTC value stream. You will play a key role in shaping the future of analytics and reporting within GBS, while developing a team and driving meaningful transformation. At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.