Service Management Practitioner

Job description

Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Critical Incident Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Service Management Practitioner, a typical day involves supporting the delivery of various programs, projects, or managed services by ensuring smooth coordination and effective communication among all involved parties. This role requires managing contracts and facilitating shared service coordination to maintain alignment with organizational goals. Building and nurturing strong relationships with key stakeholders and sponsors is essential to foster commitment and drive the strategic agenda forward. The position demands proactive engagement to ensure that all aspects of service delivery are progressing efficiently and effectively within the established frameworks. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure seamless service delivery and address any emerging challenges. - Monitor project progress and escalate issues promptly to maintain service quality and timelines. - Assist in the continuous improvement of service management processes to enhance operational efficiency. - Support junior team members by sharing knowledge and providing guidance to foster professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Strong analytical and problem-solving abilities to effectively manage and resolve incidents. - Excellent communication skills to liaise with stakeholders and coordinate across teams. - Ability to manage multiple priorities and work under pressure in dynamic environments. - Familiarity with service delivery frameworks and contract management principles. Additional Information: - The candidate should have minimum 3 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.