Senior Manager, Procare Services - UK&I and Northern Europe

Job description

Work Flexibility: Hybrid Senior Manager, ProCare Services – UKI & Northern Europe Shape and lead a high-impact technical service organisation across UKI and Northern Europe, transforming service into a driver of commercial success and customer loyalty. This role blends operational leadership with strong commercial influence, partnering across teams to deliver measurable growth, improve customer outcomes, and build a scalable, high-performing service model in a complex, cross-cultural environment. What you will do Drive service contract revenue growth and renewal rates Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development Define and track operational and commercial performance metrics Improve service execution and customer experience performance by optimising processes across repair centres and field operations Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams What you will need Required qualifications Minimum 10 years of experience in technical services, service operations, or customer operations leadership Minimum 5 years of experience managing people, including leadership of field service or technical teams Demonstrated experience managing profit and loss (P&L) and service-related financial performance Fluency in English Preferred qualifications Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment Minimum 3 years of experience managing multi-country or regional operations across Europe Additional Information Location: UKI or Northern Europe (regional role; cross-cultural scope) Work arrangement: Hybrid / in-region role Travel: Up to 25% People management responsibility: Yes (including regional teams and indirect/distributor management) Travel Percentage: 30%