PS Operations Specialist (with Greek)

Job description

Fixed-term contract of 1 year We are seeking an organised, customer-focused People Service (HR) Operations Specialist to join our People Services Operations team. In this role you will deliver accurate, timely and compliant HR transactional services that support the employee life cycle within Greece. You will be a key partner to HR Business Partners, Finance and business leaders, ensuring HR processes run smoothly, data is maintained to a high standard, and HR services provide an excellent employee experience. Key responsibilities: Deliver end-to-end HR transactional processes across the employee lifecycle (onboarding, position changes, transfers, promotions, leaves of absence, terminations and rehiring). Accurately maintain HR data in Workday, ensuring entries are timely and compliant with policy and local legislation. Manage inbox tasks, validations and bulk uploads while maintaining data integrity and audit readiness. Act as a primary contact for employee and manager HR queries via ticketing & chat, delivering a professional and service-oriented experience; escalate complex issues to People Service Operations Manager. Process payroll-related inputs and partner with Payroll to resolve queries and reconcile system data with payroll as required. Administration of local benefits and collaboration with external partners & internal stakeholders. Maintain and update knowledge articles and local documentation to support consistent service delivery, contributing to standardisation and automation initiatives. Support HR reporting and analytics: prepare regular metrics and ad-hoc reports for HR leadership and business partners. Prepare, review, and submit mandatory employment-related notifications and updates through Greek labor administration systems, including ERGANI and TAYFE, ensuring accuracy and compliance with statutory deadlines. Support employment registrations, contract amendments, organizational changes, work schedule, leave reporting, terminations, and other legally required submissions to relevant authorities. Maintain HR records to meet internal controls and local legal requirements. Support change and implementation projects (system upgrades, rollouts), including testing, training materials and communication to stakeholders. Ensure compliance with internal policies, local employment law and data protection requirements (GDPR/equivalent). Collaborate with cross-functional teams to resolve transactional and system-related issues. Basic Qualifications and Skills: Bachelor’s degree in Human Resources, Business Administration or a related field, or equivalent practical experience. Initial experience in HR operations / People Services (ideally 1–3 years; entry-level experience will also be considered). Fluency in Greek and English (spoken and written). Basic understanding of Greek labor law and employment practices (not requiring advanced/legal expertise). Familiarity with HR systems (e.g. Workday, ServiceNow or other case management tools) and MS Office (Excel knowledge preferred). Basic knowledge of Greek local HR systems (e.g. ERGANI, TAYFE). Strong attention to detail and commitment to data accuracy and integrity. Good understanding of HR lifecycle processes and payroll/benefits fundamentals. Preferred Qualifications & Skills: If you have the following characteristics, it would be a plus: Customer-focused with strong interpersonal and communication skills; able to interact with stakeholders at all levels. Proven organisational skills, ability to prioritise and manage multiple tasks in a deadline-driven environment. Problem-solving mindset and willingness to support continuous improvement and automation. Prior exposure to payroll inputs, reconciliations or local payroll systems. Ability to work effectively in a fast-paced team, manage priorities and meet deadlines. Experience working in a global shared services or customer support environment. Working model This role is hybrid. You will be expected to work from our Poland office regularly and be available for in-person collaboration. Why GSK? Career at one of the leading global healthcare companies. Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit). Life insurance and pension plan. Private medical package with additional preventive healthcare services for employees and their eligible counterparts. Sports cards (Multisport). Possibilities of development within the role and company’s structure. Personalized learning approach (mentoring, online training’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external training). Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities). Supportive community and integration events. Modern office with creative rooms, fresh fruits everyday. Free car and bike parking, locker rooms and showers. #LI-GSK #LI-Hybrid Polish Salary Range / Polski przedział wynagrodzenia: PLN 84,000 to PLN 140,000The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mogą stanowić potencjalne miejsce wykonywania tej roli. Jeśli przedział wynagrodzenia nie jest podany w ogłoszen