Relationship Manager, Scale

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Are you ready to lead the charge in AI-driven customer service? As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organisation, and the road ahead is going to be very exciting. At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? Build relationships with Fin's scaled business customers ensuring revenue growth and customer retention Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation Track and report all key metrics related to customer growth, retention and Fin product usage growth What skills do I need? 2+ years selling SaaS products, ideally 1+ years in closing role Ability to manage a large book of business; 190 accounts (retention, renewals, & account growth) Strong sales instincts and track record hitting and exceeding quota Exceptional written and verbal communicator Comfortable and energised operating and problem-solving in a fast-moving organisation. Exhibits a growth mindset, intellectual curiosity, and ambition Ability to build and maintain deep client relationships across levels in complex organisations Demonstrable history of leadership, with both immediate and cross-functional teammates Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certa