Associate Customer Service Manager

Job description

Work Flexibility: Hybrid Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea. What You Will Do Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets Support key accounts across dealers and hospital channels, ensuring consistent service delivery and issue resolution Identify process gaps and implement continuous improvement initiatives to increase efficiency and reduce cycle times Standardize workflows and enforce adherence to operating procedures across the team Collaborate with Sales, Supply Chain, Finance, and Logistics to align on customer requirements and resolve operational challenges What You Will Need Required: Minimum 10 years of experience in customer service, operations, or order management Minimum 2 years of experience leading or supervising a team Experience managing end-to-end order management processes Working proficiency in English (spoken and written) Strong hands-on knowledge with ERP systems (e.g., SAP, JDE, or equivalent) Preferred: Experience in the medical device or healthcare industry Active participation in ERP implementation or enhancement Demonstrated contributions in Process enhancement, automation initiatives Travel Percentage: None