Sr. Manager Client Technology

Job description

Job Description Sr Manager What we are looking for? Right balance of leadership and management Technically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a strong troubleshooter of technical issues Problem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe) People Management Competencies 13+ years of IT experience with at least 5 years managing 12–15+ team members Experience leading junior managers/leaders and/or senior individual contributors Plan/roster team members to ensure optimal 24x7 coverage Coach, mentor, and develop staff, including onboarding and career development planning Ensure effective utilization of staff to meet milestones/goals Empower employees, delegate responsibility, and ensure accountability Lead performance management processes including goal setting and feedback Maintain transparent communication across teams Identify and recruit internal/external talent Recognize high performers and retain key talent Communicate company updates and team progress regularly Technical Competencies Understanding of Global Command Center/Monitoring Operations (L1–L2) 10+ years of experience in Windows Server, IIS, application support, SQL, clustering Experience with monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, AppDynamics Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams) Experience leading ITIL-aligned teams (Incident, Problem, Change Management) Responsibilities Manage individual contributors and/or junior managers Provide weekly/monthly KPI dashboards Generate daily, weekly, and monthly reports Drive root-cause resolution ('solve once') Collaborate with cross-functional teams to improve resolution timelines Lead internal operational projects Balance multiple priorities including projects, enhancements, and maintenance Ensure compliance with policies and procedures Academic and Professional Qualifications Bachelor’s degree in Computer Science/IT Relevant IT certifications are a plus Travel Requirements Willingness to travel regionally and/or internationally