Head of Digital Product Engineering

Job description

Role Description POSITION SUMMARY The Zoetis Tech & Digital (ZTD) organization is in a distinguished position to lead one of Zoetis' core strategies, lead in digital technology and data analytics as we reimagine animal health. As ZTD executes its digital, data and technology strategy to reinvent how we work in a digital world, we will also unlock new sources of value for our colleagues, Zoetis and our customers. This is an exciting time to join the ZTD team and be a key leader in this digital transformation. The Head of Digital Product Engineering (DPE) is the most senior technology delivery leader responsible for all product-focused engineering across Zoetis (Commercial, Medical Affairs, Zoetis' PAH (Precision Animal Health) and Diagnostics (Dx)) digital portfolios. This role owns end-to-end accountability for the design, build, operation, and continuous improvement of Zoetis' digital product suite -- from veterinary diagnostics platforms and genetic analytics to commercial engagement tools and research applications. Leading a large organization, the Head of DPE establishes and scales a modern Product Operating Model built on five pillars: Product & Value Management, Value Stream Engineering (four Agile Release Trains), Platform & Enablement, Quality Engineering, and Data & Intelligence. The role is directly accountable for defining the Product Engineering strategy, driving the vendor and ZICC (Zoetis India Capability Center) build-out, standing up the Chapter and Community of Practice models, and delivering measurable cost savings through resource-mix optimization. In addition, the Head of DPE continuously benchmarks technology trends and the competitive landscape to inform engineering strategy, platform evolution, and modernization priorities. The role helps shape new technology-enabled business models for digital capabilities, translating emerging opportunities into actionable engineering and investment roadmaps. This is a senior leadership position reporting directly to the Chief Technology Officer (CTO). POSITION RESPONSIBILITIES 1. Product Engineering Strategy & Operating Model (20%) Define and execute the overarching Digital Product Engineering strategy, ensuring alignment with Zoetis' digital, data, and technology vision. Architect and operationalize the Product Operating Model across five pillars: Product & Value Management, Value Stream Engineering, Platform & Enablement, Quality Engineering, and Data & Intelligence. Champion the six design principles: product-aligned teams, squads own delivery with chapters standardizing methods, platform makes delivery faster, Product Trios at every squad, quality as a first-class function, and 'you build it, you run it.' Establish and mature the Chapter Model (FA, UX, Engineering, QE, Agile) and Communities of Practice (Architecture, Engineering, DevSecOps, Data Engineering, Agile Delivery, Product & UX) to drive consistency and knowledge sharing across all ARTs. Stand up governance bodies: Architecture Review Board (bi-weekly), Quality Gate Council (per release), Delivery Governance Council (weekly), and Portfolio Steering Committee (quarterly). Continuously benchmark technology trends and the competitive landscape to refine Product Engineering strategy, modernization sequencing, and capability build-vs-partner decisions. 2. Delivery & Operations Accountability (20%) Own end-to-end delivery and operations for the full digital product portfolio across PAH and Diagnostics, encompassing 20+ products across four Agile Release Trains. Ensure each ART operates with a self-contained squad model (Product Owner, UX Designer, Tech Lead, Developers, QE Testers, Scrum Master) of 6-10 FTEs per squad. Drive PI (Program Increment) Planning cadence and execution excellence; ensure all four ARTs maintain consistent velocity, predictability, and flow metrics. Oversee the Delivery Governance Council to validate release plans, change-control gates, and deployment readiness across all ARTs. Accountable for delivery and operations per the stakeholder RACI; ensure on-time, on-quality delivery of product increments. Implement the transition roadmap across three phases: Stabilise (Months 0-6), Build (Months 6-18), and Optimise (Months 18-36). 3. Organization Design, Talent & ZICC Build-Out (15%) Lead the formation and scaling of the DPE organization from current state (~207 FTEs) to the optimized target state (~157 FTEs) through strategic resource-mix transformation. Drive the ZICC build-out strategy: grow the India Capability Center from 36 to 70 colleagues, recruiting Engineering Chapter Leads, Senior Engineers, BA Specialists, DevOps/SRE, and Data Engineers. Hire and develop the DPE leadership team including Heads of Diagnostics, PAH Genetics, Commercial Products, Research/Engagement & Learning, Architecture & Engineering, QE, and Data Services. Elevate Quality Engineering to a full L1 pillar with an independent Head of QE reporting directly into this role, not subordinated to delivery pressure. Establish Chapter Lead roles across all five chapters and ensure people report to squad leads for delivery but to Chapter Leads for methods development and standards. Execute the 9-week DPE Formation Plan including stakeholder alignment, talent reviews, change management, and SAFe Agile training. 4. Vendor Strategy & Cost Optimization (15%) Own the vendor management strategy and ICC build plan (Accountable per internal RACI), driving the resource mix from 100 consultants / 36 ICC / 37 FTE to a target of 30 consultants / 70 ICC / 50 FTE. Execute vendor decisions: retain Accenture (primary strategic partner, 18-month contract with KT obligation) and EPAM (cloud-native and platform engineering); exit Infosys (6-month KT plan) and Adecco (immediate exit). Ensure every vendor contract includes structured Knowledge Transfer (KT) obligations as contractual deliverables with milestones; hold renewals contingent on KT proof. Deliver projected cost savings of $1.5M in 2026 and $3M in 2027 through consultant-to-ICC replacement (ICC cost per head is ~40% cheaper than consultant day rates). Review all SOWs (exit clauses, structure) and manage contract rebids with explicit KT clauses. 5. Architecture, Platform & Technical Excellence (10%) Accountable for architecture and platform standards across all digital products per the stakeholder RACI. Ensure the Platform & Enablement team delivers a world-class Internal Developer Platform (IDP) including self-service portal, CI/CD Golden Path, API & Integration Hub, and DevOps/SRE capabilities. Sponsor the Architecture Review Board to approve/reject architectural changes, enforce standards, and update the Tech Radar quarterly. Drive adoption of modern engineering practices: API-first design, cloud-native architectures, shift-left testing, SAST/DAST in CI/CD, and 'Golden Paths' to prevent bespoke tooling. Ensure platform team success is measured by stream team satisfaction (NPS), not tickets closed; if a squad waits for Platform, Platform has failed. 6. Quality Engineering & Compliance (10%) Responsible for security and compliance execution within Product Engineering per the stakeholder RACI. Ensure QE is elevated with a non-negotiable release veto, shared test automation platform, performance engineering, and security testing (SAST/DAST) embedded in CI/CD. Support the Quality Gate Council process where QE Chapter Lead, Head of QE, and RTEs approve releases. Partner with ZTD Business Partner (Accountable for compliance) to ensure all products meet regulatory requirements in the animal health / life sciences regulated environment. Define and enforce SLOs, observability minimums, and regression coverage targets as non-negotiable quality guardrails across all ARTs. 7. Stakeholder Engagement & Strategic Advisory (10%) Serve as the primary technology delivery leader interfacing with the Dx & PAH Business stakeholders, translating business product strategies into engineering execution plans. Partne