Operations Manager - Lead Local - Townsville

Job description

Job Title: Operations Manager - Lead Local - Townsville Job Description We're looking for an experienced Operations Manager based in Townsville to lead our established program into its next chapter and build on strong foundations, a loyal team, and a proud local presence.Built in Townsville. Backed by a global team. Lead an established local program with the scale of a global business behind you. You know the city, the people, and the community. You've built your career and your network here, and you're ready for a role that puts both to work. We're looking for an experienced Operations Manager to lead our established program into its next chapter and build on strong foundations, a loyal team, and a proud local presence. What you'll do Lead and coach Team Leaders and frontline professionals to deliver outstanding performance and customer experience Tap into your local network to attract, build, and retain great talent Own day-to-day operations, KPIs, compliance and client relationships Drive workforce planning, budgets, and continuous improvement Nurture a passionate and committed team that reflects the best of Townsville What you bring 5+ years leading large operational teams (contact centre experience a plus, but not essential) Strong roots in the Townsville community and a network you're proud of String commercial acumen. You are comfortable managing budgets, forecasts, SLAs A people-first leadership style with a track record of lifting capability and morale Why Concentrix? Purpose-led work supporting essential services for vulnerable Australians and New Zealanders 20,000+ LinkedIn Learning courses and real career pathways to grow and develop your skills Flexibility by design plus 24/7 wellbeing support via Sonder Leaders who genuinely care and recognition that's real Build the next chapter of something Townsville already trusts. Apply now! Location: AUS Townsville - River Quays, Level 6, 7 Tomlins Street Language Requirements: English Time Type: Full time