Key Account Manager

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionRoche in Kenya is seeking a Key Account Manager for Diagnostics to develop account and portfolio strategies, identify and secure sales opportunities, build relationships with key executive decision makers in customers to grow Roche market share in Ethiopia. Key Responsibilities: 1). Account Management To develop and implement the account and portfolio strategy by understanding customer requirements, working with marketing to develop product strategies, implementing strategies in market segments and securing new clients and/or expanding footprint in existing clients as required To identify sales opportunities by engaging with customers to understand new product or opportunities, analysing the opportunity, developing proposals and presenting to customers monthly and as required To implement campaigns by engaging with Product Managers, engaging with customers and running campaign events as required To respond to sales related queries by understanding the issue, sourcing the appropriate feedback and providing feedback to clients as required To report on sales performance by understanding KPIs, analysing sales data daily, identifying trends and patterns, providing feedback on performance, monitoring and achieving profitability and drafting reports monthly and as required To achieve sales targets by managing sales opportunities, loading onto the CRM system, engaging with customers, preparing and presenting proposals, securing deals, monitoring customer satisfaction in implementation, identifying risks and implementing corrective action daily To administer the sales process by loading all sales information into the CRM system, updating information, tracking pipeline progress, identifying areas of risk and opportunity and implementing appropriate actions daily To provide support to the regions by visiting key account decision makers, providing support to the Account Managers, identifying queries, client requirements and opportunities, supporting development of solutions and monitoring client relationship health quarterly and implementing corrective action and as required 2). Stakeholder Management/ Engagement To identify sales data trends at portfolio level by extracting the sales data, undertaking the analysis, identifying trends and variances and engaging with this information and identifying opportunities To provide appropriate product strategies per customer by understanding the customer needs and wants, refining the strategy in line with the customer requirements and adjusting as required To maintain effective internal relationships by engaging with relevant individuals and departments, influencing alignment and mobilisation towards key account and portfolio strategies, providing information and feedback and addressing any queries as required To maintain relevant product, industry and sector knowledge by engaging with relevant individuals and departments, influencing alignment and mobilisation towards key account and portfolio strategies, providing information and feedback and addressing any queries as required To maintain relevant product, industry and sector knowledge by engaging with the market players including but not limited to customers, analysing information and activities, identifying issues and trends and providing feedback to the relevant individuals or departments as required Report on successes and areas needing improvements 3). Sales Opportunity Creation To ensure a continuous feed of the sales funnel pipeline as per opportunities identified To track and monitor the opportunity pipeline to ensure success To understand win/loss opportunities and potential reasons in order to provide needed improvements To ensure collaboration across all departments by reviewing bluesheets regularly 4). Customer Relationship Development Develop a growth strategy focused both on financial gain and customer satisfaction. Identifying and mapping business strengths and customer needs. Conduct research to identify new markets and customer needs to expand client base and viable income streams. Keep records of sales, revenue, invoices etc. and to analyse data/reports to understand performance trends Report on successes and areas needing improvements Provide trustworthy feedback and after-sales support and build long-term relationships with new and existing customers Have an in-depth knowledge of business products and value proposition To ensure accurate customer data is actively updated in the CRM tool To ensure all customer related and internal activities are logged as per requirement 5). Project Management Project manage solutions for identified new sales opportunities within new possible clients or new products You, as an ideal candidate, will have the following skills, experience and education: Qualifications & experience Bachelor's Degree in Life Sciences, Biomedical Science, Medical Technology, Molecular Biology, Biochemistry or a closely related field. Preferably min 5-7 years’ experience in sales or business development in the diagnostic, pharmaceutical, or related industry and 3 years account management experience A Business Management qualification is an advantage. Key Skills Customer Relationship Management (Rexis) Ability to build relationships and work in project team, trust and influence with internal members and other key stakeholders Miller Heiman Selling Methodologies Commercial Acumen Negotiation skills Presentation skills (solution selling) Balances Stakeholders Builds Networks Communicates Effectively Situational Adaptability Strategic Mindset Manages Complexity Physical requirements: Have a driving license and be willing to travel Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.