Director, IT Service Delivery & Infrastructure

Job description

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact Marvell Technology is seeking an experienced and strategic Director of IT Service Delivery & Infrastructure to lead IT service delivery across the Americas (AMEC) region while owning endpoint engineering and Windows infrastructure platforms globally. This role carries a broad mandate with roughly equal focus across three pillars: AMEC regional service delivery, endpoint engineering, and Windows infrastructure including Windows Servers, M365, hypervisors, and related supporting applications and services. The ideal candidate is a seasoned IT leader who can balance hands-on technical depth with strong operational and people leadership, managing a diverse team of employees and managed service providers across multiple US locations while driving modernization, experience improvements, security posture improvements, and service excellence across a complex, multi-site global environment supporting 10,000+ users. This leader will set and sustain a high-performance culture, one that operates at a high tempo, holds itself to a high bar, and continuously delivers measurable improvements across service quality, platform reliability, and user experience. The expectation is not just to keep the lights on, but to relentlessly raise the standard. This role is intentionally scoped as a strong foundation, with a clear expectation that the right leader will grow beyond it. As the individual establishes credibility and impact, the scope is expected to expand. What You Can Expect AMEC & EMEA Regional IT Service DeliveryOwn end-to-end IT service delivery across all AMEC and EMEA locations, ensuring consistent, high-quality support for employees across the US, Canada, and Latin America Lead and develop a team of IT managers and specialists across multiple locations Manage relationships with managed service providers (MSPs) including onsite and remote support vendors, holding them accountable to SLAs and quality standards Serve as the primary escalation point and incident commander for major incidents affecting AMEC-based and global sites, users, and infrastructure Drive continuous improvement in service quality, MTTR, and user satisfaction (CSAT) Oversee IT support for global facilities expansion projects (new sites, office expansions, data center upgrades) Manage staffed and unstaffed location coverage models, ensuring appropriate onsite and remote support capacity Partner with global and regional IT teams across APAC, EMEA, and India to ensure consistent service standards and delivery Represent the team in the IT Change Advisory Board (CAB) for Endpoint Engineering and Windows/M365 domains Manage the AMEC IT infrastructure budget, ensuring cost-effective solutions and efficient use of resources Endpoint EngineeringOwn the strategy, engineering, and lifecycle management of endpoint platforms for Windows, macOS, and mobile devices across a global fleet of 10,000+ devices Drive improvements to the Windows and macOS laptop experience, OS image quality, and performance Manage Windows Autopilot provisioning, SCCM/MECM application packaging, and GPO-based hardening controls Lead endpoint security initiatives including patching cadence, vulnerability remediation, and compliance with security baselines Oversee mobile device management (MDM) platform strategy and service support model Ensure CMDB accuracy and completeness for all managed endpoints Evaluate and introduce AI and automation technologies to enhance endpoint operations and reduce manual effort Develop and maintain endpoint technology roadmaps aligned to business goals and the annual operating plan (AOP) Windows Servers, M365, Hypervisors, AD, and Infrastructure ServicesResponsible for platform strategy, architecture, governance, and program-level oversight Partner closely with the managed services team to ensure consistent and best in class operations Set standards, policies, and engineering direction for Active Directory, Group Policy, PKI and other infrastructure sercices Drive AD hardening and domain controller resilience initiatives Lead Windows server migration, consolidation, and modernization programs, translating strategy into execution with the managed services team Own the platform strategy, governance, and licensing for M365, working cross functionally Drive M365 security posture improvements including DLP, Zero Trust controls, SSPM, and compliance initiatives Ensure cyber-resilient backup and disaster recovery for M365 (Exchange, SharePoint, OneDrive) protecting 10,000+ users Manage M365 licensing, third-party API access, and platform governance Lead the strategy and execution for hypervisor platforms including AWS, GCP, Azure, VMware vSphere/vCenter, and Azure Local Manage Virtual Desktop Infrastructure (VDI) and Remote Desktop Services (RDS) environments Oversee Secure Enterprise Browser platform deployment and governance Own capacity planning, performance standards, and disaster recovery readiness for virtualized workloads Governance, Security & ComplianceEnsure compliance with ISO standards, SOX, and other applicable policies and standards across infrastructure and service delivery operations Collaborate with Cybersecurity on security audits, vulnerability remediation, and infrastructure hardening Develop and maintain IT policies, procedures, SOPs, and knowledge base articles Support internal and external audits with evidence and documentation Own and maintain CMDB accuracy and completeness across all managed infrastructure and endpoint assets, ensuring reliable data for incident management, change control, and capacity planning Oversee IT asset management lifecycle from procurement through decommissioning, including hardware refresh planning, e-waste disposal, and certificate of destruction processes Lead disaster recovery planning, tabletop exercises, and business continuity initiatives What We're Looking For Leadership & Management Experience12+ years of progressive IT experience, with at least 5 years in a people management role leading managers and/or senior technical staff Proven track record of building, developing, and holding accountable high-performing IT teams, including both direct employees and managed service providers Experience managing geographically distributed, matrixed teams across multiple time zones and regions Demonstrated ability to manage MSP relationships, SOW-based engagements, and vendor performance at scale Experience leading IT operations for a global, multi-site organization with 10,000+ users Strong background in IT service delivery, owning SLAs, CSAT, MTTR, and continuous improvement programs Experience managing IT budgets, headcount forecasting, and resource planning, and project proposals and ROI analysis Comfortable operating at the intersection of strategy and execution, able to set direction and hold teams accountable for delivery without being in the weeds of day-to-day operations Strong people leadership skills; ability to coach, develop, and hold accountable a diverse team of managers, engineers, and specialists Excellent communication and executive presence; able to translate technical complexity into business terms for senior stakeholders Results-oriented with a bias for action and a track record of driving continuous improvement at a high tempo Proven ability to build and sustain a high-performance culture that consistently raises th