Post sales Customer Operations Specialist (12 months contract)

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: EL Customer Operations Manager __ Your role and responsibilities In this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement. The Customer Operation Post Sales Specialist is the first point of contact for ELSB/ELSP customers and business partners of the EL in Italy for Post Sales Request. Reporting to the Post Sales Team Leader and using your customer service skills and knowledge, you will aid the Customer Operation team by reacting to customer inquiries. The work model for the role is: Hybrid #Linkedin_Hybrid You will be mainly accountable for: Delivering effective solutions to customers with return /administrative queries by coordinating with internal resources to resolve the issue Monitoring the status of the request Ensuring that inquiries are resolved and providing assistance in any necessary escalation Support the customer and act with integrity during the post sales activities. Ensuring a positive customer experience by giving them regular updates and clarification , manage a correct flow with internal stakeholders Observing the overall process and trends across inquiries and identifying improvement areas Qualifications for the role: An agile and proactive approach, with a demonstrated ability to take ownership of customer issues Preferential knowledge of SAP, Sales Force and Excel. A collaborative, solution-focused approach, and strong written and spoken communication skills Fluent spoken and written English / French Compensation Package As part of our commitment to transparency, we want to share the compensation details for this position: Applicable CBA: Metalmeccanico Minimum annual salary: € 36.000 Variable Pay: Eligible for Company Productivity Bonus The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Benefits as per policy Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families Welfare plan with a wide range of personalized services Canteen or meal vouchers provided More about us Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.