Customer Operations Specialist – French Speaker

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Thermo Fisher Scientific At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our colleagues support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration, and expertise to help our customers solve some of the world's most important challenges. Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment. About the Role We're looking for an experienced Customer Operations Specialist to support our French-speaking customers and commercial teams. This role goes well beyond traditional customer service. You'll become a key operational partner responsible for ensuring customer orders move efficiently through the entire fulfilment process while proactively identifying issues, coordinating with multiple stakeholders, and driving resolutions before they impact the customer. Working closely with Sales, Supply Chain, Logistics, Finance, Manufacturing, and Customer Care teams, you'll investigate operational issues, monitor business reports, manage escalations, and help deliver an outstanding customer experience through operational excellence. Why Join Our Budapest Team? You'll be joining an international team supporting one of the world's leading life sciences organizations while working on complex customer operations that directly impact business performance. The role offers significant exposure across Customer Care, Sales, Finance, Logistics, Manufacturing, and Supply Chain, making it an excellent opportunity for someone who wants to broaden their operational expertise and build a long-term career within Thermo Fisher Scientific. What You'll Do Manage customer orders throughout the entire order lifecycle Review operational reports to identify orders requiring attention or escalation Investigate order issues and proactively drive resolution Coordinate with Sales, Supply Chain, Finance, Manufacturing and Logistics teams Support quotations and customer master data activities Maintain high levels of accuracy across SAP and other business systems Monitor operational performance and identify opportunities for improvement Resolve customer enquiries and operational escalations Build strong working relationships with both customers and internal stakeholders Support continuous improvement initiatives that enhance operational efficiency and customer satisfaction What We're Looking For Fluent French and English, both written and spoken Approximately 4 years of experience within Customer Operations, Order Management, Customer Service, Sales Support, Logistics, or Shared Services Strong SAP knowledge Experience working in multinational environments Excellent communication and stakeholder management skills Strong analytical and investigative mindset Excellent attention to detail Ability to prioritise effectively and manage multiple activities simultaneously Customer-focused approach combined with strong operational ownership Proactive attitude and willingness to continuously learn and improve A Bachelor's degree is preferred; however, candidates with relevant experience and a proven operational track record will also be considered. Nice to Have Salesforce experience Previous experience reviewing operational reports and dashboards KPI monitoring experience Process improvement initiatives Supply Chain or Logistics exposure What Makes Someone Successful? Successful colleagues typically demonstrate: Strong ownership mentality Curiosity and investigative thinking Excellent problem-solving abilities Confidence managing operational escalations Strong collaboration across multiple business functions Customer focus Attention to detail Resilience and adaptability Continuous improvement mindset This role is best suited to someone who enjoys understanding operational processes and proactively driving solutions. What We Offer Competitive compensation package and annual performance bonus Hybrid working model Flexible Cafeteria package including SZÉP Card contribution Private healthcare and wellbeing programmes Life, accident, disability and critical illness insurance Complimentary language courses Extensive learning and development opportunities Internal career progression across a global organisation Modern office environment on Váci út with complimentary refreshments, employee parking and excellent public transport connections Supportive, collaborative and inclusive workplace culture Ready to Make an Impact? If you're looking for an opportunity to combine customer operations, problem-solving, stakeholder management, and operational excellence within a truly international environment, we'd love to hear from you. Join Thermo Fisher Scientific and help us make the world healthier, cleaner and safer.