Customer Operations Supervisor – German Speaker

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About us At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our colleagues support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration, and expertise to help our customers solve some of the world's most important challenges. Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment. About the Role We're looking for an experienced Customer Operations Supervisor to help build and lead one of our German-speaking Customer Operations teams in Budapest. This is much more than a traditional people management role. You'll combine strong operational expertise with people leadership, becoming both a technical subject matter expert and an inspiring leader for your team. Working across complex end-to-end order fulfilment processes, you'll help drive operational excellence, coach and develop colleagues, resolve challenging operational issues, and continuously improve the customer experience. Working closely with Sales, Supply Chain, Finance, Logistics, Manufacturing and Customer Care teams, you'll help remove operational roadblocks, monitor business performance, coach colleagues, and continuously improve the way we support our customers. If you enjoy leading people, solving operational challenges, and driving continuous improvement in a fast-paced international environment, we'd love to hear from you. Why Join Our Budapest Team? You'll be joining a collaborative international team that plays a critical role in supporting customers across the DACH region through complex customer operations and order fulfilment processes. This role offers a unique opportunity to combine people leadership with operational excellence, working closely with Sales, Supply Chain, Finance, Logistics, Manufacturing, and Customer Care teams to ensure exceptional service delivery. The position provides broad exposure across multiple business functions and offers excellent opportunities to develop both your leadership capabilities and operational expertise within a global organization. As the business continues to grow, you'll have the opportunity to contribute to process improvements, support cross-functional initiatives, and build a long-term career with Thermo Fisher Scientific. What You'll Do Lead, coach and develop a German-speaking Customer Operations team based in Budapest Act as the operational escalation point for complex customer and order-related issues Monitor operational performance, KPIs and service levels while driving continuous improvement Review operational reports and proactively identify risks, bottlenecks and improvement opportunities Partner closely with Sales, Finance, Supply Chain, Manufacturing and Customer Care teams Ensure accurate execution of order management and customer support processes Drive employee engagement, development and performance management Promote collaboration, accountability and customer focus across the team Support operational excellence initiatives and process optimisation projects What We're Looking For Fluent German and English, both written and spoken Minimum 4–5 years of people leadership experience Previous experience leading customer service, customer operations or order management teams within a multinational or Shared Services environment Strong SAP knowledge and confidence working within operational processes Experience managing KPIs, service levels and operational performance Strong stakeholder management and communication skills Ability to coach, motivate and develop people through periods of change Excellent organisational and problem-solving skills Ability to balance operational priorities while maintaining a positive team culture Nice to Have Supply Chain or Logistics experience Salesforce or CRM exposure Process improvement or Operational Excellence experience Experience supporting transition or knowledge transfer projects What Makes Someone Successful? Successful leaders on this team typically demonstrate: Strong people leadership and coaching skills Operational excellence mindset Confidence working across multiple business functions Excellent stakeholder management High levels of ownership and accountability Curiosity and a continuous improvement mindset Professionalism, resilience and sound judgement What We Offer Competitive compensation package including annual performance bonus Hybrid working model Flexible working hours Private healthcare, wellbeing programmes and comprehensive insurance coverage Flexible Cafeteria package including SZÉP Card contribution Complimentary language courses Extensive learning and leadership development opportunities Career progression across a global organisation Modern office environment on Váci út with employee parking, refreshments and excellent public transport connections A collaborative, inclusive and supportive workplace culture Ready to Make an Impact? If you're looking for an opportunity to combine people leadership with operational excellence while helping shape a growing international team, we'd love to hear from you. Join Thermo Fisher Scientific and help us make the world healthier, cleaner and safer.