Technology Architect

Job description

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Infor LN for Discrete Manufacturing Good to have skills : Infor Birst, MongoDB Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Senior Application Support Consultant responsible for L2/L3 support of Infor SyteLine ERP (CloudSuite Industrial) in an Application Managed Services (AMS) environment. The role involves incident resolution, service requests, minor enhancements, and user support for manufacturing ERP processes. Roles & Responsibilities: Provide L2/L3 support for Infor SyteLine ERP Resolve production incidents, functional issues, and system errors Handle service requests and data corrections Perform root cause analysis (RCA) for recurring issues Support minor enhancements and configuration changes Monitor interfaces, batch jobs, and system integrations Support release deployments and testing Work with business users and technical teams for issue resolution Ensure SLA adherence for ticket resolution Professional & Technical Skills: Required Skills ERP Expertise Strong experience in Infor SyteLine / CloudSuite Industrial including: Manufacturing module Inventory Management Order Management Procurement MRP / Production Planning Shop Floor Control Technical Knowledge Working knowledge of: Infor Mongoose framework SQL Server / SQL queries SyteLine forms and configurations ERP integrations (API / EDI / middleware) Reporting tools (SSRS or similar) AMS / Production Support Experience Experience in: Incident management Service request handling Production issue troubleshooting Root cause analysis SLA-based support environments Tools Exposure Experience with one or more: ServiceNow / ITSM tools Azure DevOps / Jira SQL tools Monitoring tools Additional Information: - A 15 years full time education is required. Total Experience 6 – 10 years SyteLine Experience Minimum 4 years ERP AMS Support Minimum 3 years Industry Manufacturing / Distribution preferred Good To have below: Skill Mandatory Experience Infor SyteLine Yes 4+ years Manufacturing ERP Yes 4+ years SQL Yes 3+ years AMS Support Yes 3+ years Mongoose Preferred 2+ years Soft Skills Strong troubleshooting ability Good communication with business users Experience working in offshore support models Ability to handle multiple tickets simultaneously 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.