Senior Operation Manager - Sales

Job description

Job Title: Senior Operation Manager - Sales Job Description Senior Sales Operations Manager At Concentrix, we create game-changing customer journeys that help brands grow and transform. If you’re a passionate operational leader who can inspire teams, build strong client partnerships, and deliver outstanding results, this is your opportunity to make a real impact in a global organisation. We’re looking for an experienced Senior Operations Manager to lead high-performing teams in a fast-paced BPO/contact centre environment. In this role, you’ll drive operational excellence, strengthen client performance, and help create exceptional experiences for both customers and employees. This is more than a leadership role — it’s a chance to grow your career with Concentrix, a company known for innovation, collaboration, and delivering game-changing solutions for some of the world’s best-known brands. What You’ll Be Doing 1. Drive operational and commercial performance Lead programs to achieve SLAs, quality standards, and financial targets Manage revenue, profitability, margins, billing, seat utilisation, and retention Analyse performance trends and implement improvement plans Ensure compliance with client contracts and Concentrix standards 2. Lead and develop high-performing teams Coach Operations Managers, Team Leaders, and their teams Oversee training, development, performance management, and succession planning Conduct regular one-to-ones and support career development Foster a positive, high-performance culture through engagement and recognition 3. Build trusted client relationships Act as a strategic partner, understanding client goals and expectations Monitor satisfaction, lead business reviews, and communicate performance clearly Drive confidence through strong delivery and proactive problem-solving Partner with Business Development to support account growth opportunities 4. Champion collaboration and continuous improvement Work cross-functionally with Training, HR, Quality, WFM, TA, IT, Finance, Legal, and Facilities Turn operational insight into actions that improve performance and efficiency Lead through change with agility and professionalism Stay informed on industry trends, technology, and vendor relationships What We’re Looking For Significant management experience within a BPO/contact centre environment Minimum 3 years’ experience as a Senior Operations Manager Minimum 5 years’ experience as an Operations Manager Sales experience is highly beneficial Experience supporting business growth or client opportunities is an advantage Strong commercial and operational leadership capability Proven ability to analyse performance and improve processes Demonstrated success coaching, mentoring, and developing teams Excellent communication skills and stakeholder management Able to adapt quickly, work under pressure, and manage competing priorities Benefits of Joining Concentrix 1. Reward and recognition A market-leading reward framework, including an uncapped commission plan that aligns your financial success with the success of your teams and the business A performance-driven culture that recognises impact and achievement Opportunities to work on high-visibility programs and strategic client partnerships 2. Career development Access to development opportunities within a global organisation Ongoing support to strengthen your leadership capability Long-term career growth with a business that values internal progression If you’re a strategic, commercially focused people leader with a passion for operational excellence and client success, Concentrix offers you the platform to make a real impact. Join us and help create game-changing solutions that drive performance, inspire teams, and deliver exceptional outcomes. Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town Language Requirements: Time Type: Full time