Sr Service Support Representative-SCA

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Description: The Sr Service Support Representative is for internal back-office support for a Sales Team which sells Service and Maintenance on OEM Lab Instrumentation. This role impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders. Location: This is a full time on-site role. Responsibilities: We act as point of contact for internal departments to resolve customer questions and requests. Main customers are internal (Sales Team.) We collaborate with other internal teams to provide timely response to Public and Private Tender invitations with local Service Operations Offices. We’re responsible for data quality in SAP Database: Maintenance of Customer Data, Install Base of Instruments and Warranty/Contract Alignment. Responsible for preparing service quotations, booking contracts against purchase orders and delivering invoices electronically, within the company rules and guidelines. Works together with Regional Managers and Team Leaders to resolve queries. Our daily communications consist mainly writing emails! We are making a minimal amount of outgoing phone calls, mainly to the Sales Team in which we support. Coordinate with team members to identify, document and resolve efficient procedure. Daily communication with Team, Supervisor, Sales and other sections as needed. Both verbally and in writing, at all levels, with the Division's customers. Requirements: Education: Bachelor's degree ideal, will accept candidates with experience in lieu of a Bachelor's degree, relevant experience required Basic Knowledge of SAP database or equivalent CRM software. Strong communication! (Written and Verbal) Fluent in English - Additional language would be an advantage Good Understanding of a service business and customer experience. Computer literate - 'Microsoft Office' - Word/Excel/PowerPoint. Must possess excellent administrative and interpersonal skills, and the ability to prioritize many types of tasks in a fast-paced office environment. Pays attention to details, produces accurate work and consistently meets deadlines. Ability to handle multiple assignments, has good judgment, and prioritizes projects and time efficiently Compensation and Benefits The hourly pay range estimated for this position based in California is $19.64–$26.18. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards