I2C Junior Dispute Analyst

Job description

Work Flexibility: Hybrid I2C Junior Dispute Analyst – Poland Finance Center (Warsaw, Poland) Make an impact by helping improve the financial experience of our customers. As an I2C Junior Dispute Analyst, you will play a critical role in resolving invoice-related disputes, driving process improvements, and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to build a strong foundation in finance operations while collaborating with cross-functional teams across the organization. What you will do Investigate and resolve customer invoice disputes by collecting and analyzing relevant data in line with internal procedures Engage with customers via phone and email to gather dispute details and clarify discrepancies Document dispute cases accurately and manage workflows through to resolution in ERP systems Create and process credit and debit notes to ensure financial accuracy Collaborate with internal stakeholders (e.g., Collections, Customer Service, Sales, Pricing, Master Data) to resolve root causes of disputes Identify dispute trends and implement corrective actions to reduce recurrence and improve process efficiency Meet defined KPIs such as response time, productivity, and reduction of aged disputes Contribute to continuous improvement initiatives and maintain up-to-date process documentation What you will need Required Bachelor’s degree (minimum) in Business Administration, Finance, Accounting, or related field Minimum 1 year of experience in Order-to-Cash, Accounts Receivable, Customer Service, or dispute resolution Fluency in English (written and spoken) Proficiency in Microsoft Office tools (e.g., Excel, Outlook) Preferred: Experience working with ERP systems (e.g., SAP, Oracle or similar) Knowledge of Order-to-Cash or invoice-to-cash processes Additional European language Salary information will be provided during the recruitment process. Travel Percentage: 10%