I2C Dispute Analyst with Spanish

Job description

Work Flexibility: Hybrid I2C Dispute Analyst – Poland Finance Center (Warsaw) Join a high-impact finance team where your expertise directly improves customer experience and financial accuracy. As an I2C Dispute Analyst, you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment. What you will do Investigate and resolve customer invoice disputes by collecting, analyzing, and validating relevant data in line with internal procedures Engage with customers via phone and email to gather information and clarify dispute details Record dispute cases accurately in systems and manage them through to resolution within defined workflows Create credit and debit notes in ERP systems to ensure accurate financial records Collaborate with internal teams (e.g., collections, customer service, pricing, sales, and master data) to resolve root causes and prevent recurrence Identify root causes of disputes and implement corrective actions to reduce recurring issues Meet individual and team KPIs such as response time, productivity, and reduction of aged disputes Contribute to process improvements, maintain documentation, and support audit requests and reporting activities What you need Required Bachelor’s degree in Business Administration, Finance, Accounting, or related field Minimum 2 years of experience in I2C, O2C, Accounts Receivable, or dispute resolution Fluent English and Spanish (written and spoken) Preferred Experience with ERP or billing systems (e.g., SAP, Oracle, or similar platforms) Advanced proficiency in Microsoft Office tools Salary information will be provided during the recruitment process. Travel Percentage: 10%