Application Support Engineer

Job description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary We are looking for a skilled Omnissa Workspace ONE (UEM) Support Engineer with strong hands-on experience in Android Enterprise, particularly rugged and dedicated devices used in warehouse and frontline environments. The role will focus on day-to-day UEM operations, device enrollment and staging, application and profile management, troubleshooting, and production support, including coordination with OEM vendors such as Zebra and Honeywell. Key Responsibilities Workspace ONE UEM Administration Perform daily administration of Workspace ONE UEM console, including: Console navigation Organization Groups (OGs) Smart Groups Bulk device and user actions Support UEM operational tasks across production environments. Android Enterprise (Rugged / Dedicated Devices) Manage Android Enterprise Device Owner deployments. Support Dedicated / Kiosk and Shared Device use cases. Understand rugged device management concepts for warehouse and frontline operations. Profiles & Configurations Configure and maintain device profiles including: Wi-Fi (EAP / Certificates-based authentication) Certificates and credential profiles Device restrictions and security policies Launcher, kiosk, and locked-down device configurations Apply configurations consistently across deployment rings and sites. OEMConfig & OEM Device Management Configure and support OEMConfig for: Zebra (MX Framework, DataWedge, scanner settings) Honeywell OEM configurations Deploy OEM-specific settings through Workspace ONE profiles. Application Management Manage application lifecycle including: Internal APK deployment Google Play Store (Public & Managed Play) apps Managed configurations App version upgrades, rollbacks, and testing Implement deployment rings (pilot UAT production). Device Enrollment & Staging Support RF / rugged device enrollment using: QR code and token-based Android enrollment Zebra StageNow barcode enrollment and staging flows Coordinate large-scale device rollouts and refresh activities. Zebra StageNow & MX Create, test, and deploy Zebra StageNow profiles. Configure MX settings and integrate StageNow workflows with Workspace ONE. Validate device behavior post-staging. Security & Compliance Configure and maintain: Compliance policies Encryption enforcement Certificates and credential lifecycle Device access controls Monitor and remediate non-compliant devices. Operational Troubleshooting Provide L2/L3 support for issues such as: Enrollment failures Profile and configuration application issues Application crashes or performance problems Wi-Fi connectivity and authentication issues Support production issues impacting warehouse operations. Logs & Diagnostics Analyze and collect logs including: Workspace ONE UEM device and console logs Android bug reports Zebra Logger / RxLogger logs Work with OEM and Omnissa support teams for root cause analysis. Production & Vendor Support Provide remote support for warehouses and field sites. Coordinate with OEM vendors (Zebra, Honeywell) for device-level issues. Participate in on-call or extended support during business-critical incidents. Required Skills & Experience Technical Skills Hands-on experience with Omnissa Workspace ONE UEM. Strong knowledge of Android Enterprise, especially rugged/dedicated devices. Experience with Zebra devices, StageNow, MX framework, and DataWedge. Working knowledge of OEMConfig (Zebra and Honeywell). Good understanding of Wi-Fi, certificates, and Android security concepts. Experience supporting enterprise or warehouse-scale deployments. Soft Skills Strong troubleshooting and analytical skills. Ability to work independently in production environments. Clear communication with IT teams, vendors, and operational users. Good documentation and handover skills. Nice to Have Experience in logistics, supply chain, retail, or warehouse environments Exposure to Workspace ONE Access / Conditional Access Basic scripting or automation exposure ITIL-based incident and problem management experience Certifications (Preferred) Workspace ONE (Omnissa/VMware) certification Android Enterprise or OEM (Zebra) certifications ITIL Foundation Additional Information: - The candidate should have minimum 2 years of experience in Microsoft Intune. - This position is based at our Pune office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.