Application Support Engineer

Job description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AWS Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: The Application Support Specialist supports the delivery and in-life operation of web-based, automated and RPA-enabled solutions. The role is responsible for keeping core applications, automation platforms and supporting infrastructure deployed, maintained, monitored, secure and up to date. This includes the existing web application estate — MySQL, Apache, Windows Server and related application components — as well as the RPA platform estate, including UiPath Cloud infrastructure in a hybrid setup, robot environments and AWS-hosted supporting services. The role works with the Software Architect, developers, testers, business analysts, infrastructure teams, security teams, managed service providers and business stakeholders to ensure supported applications and automations are reliable, secure and fit for purpose. Roles & Responsibilities: Incident Management: Support resolution of incidents affecting web applications, RPA services, robots, servers, cloud components or integrations. Provide root cause analysis and support service improvement. Change Management: Plan and support software installs, upgrades, configuration changes, UiPath platform changes, Windows patching and AWS-related changes through the business Change Management process. RPA Platform Support: Support UiPath Cloud hybrid infrastructure, robot-hosting environments, unattended robot execution, package deployment support, credentials, certificates and service account dependencies. AWS Support: Provide operational support and first-line analysis for AWS components used by the RPA estate, including EC2 robot hosts, API Gateway, Lambda functions, VPC, IAM, networking, security groups and monitoring. Web Application Support: Continue to support Apache, MySQL, Windows Server, configuration files, SSL/certificates, database connectivity, logs, scheduled tasks, backups and release dependencies. Quality & Testing: Validate application, automation, platform and infrastructure changes before production release, including smoke testing and post-release checks. Monitoring: Monitor application logs, Windows events, robot execution logs, UiPath alerts, AWS monitoring and integration errors to reduce service risk. Security & Compliance: Support secure configuration, access reviews, credential handling, certificate management, vulnerability remediation and separation of development, test and production environments. Documentation: Maintain clear runbooks, deployment notes, environment details, rollback steps, support procedures and troubleshooting guidance. Stakeholder Management: Work with project teams, technology, security, managed service providers, end users, business change and continuous improvement teams. Professional & Technical Skills: Experience supporting web-based applications and infrastructure. Experience with Windows Server administration and support. Windows scripting experience, including command line, batch files or PowerShell. Experience with Apache, MySQL or similar web/database technologies. Experience supporting application configuration, deployments, testing and production support. UiPath, RPA platform or automation support experience would be a strong advantage. Understanding of UiPath Cloud, hybrid RPA environments and unattended robot execution would be an advantage. AWS knowledge would be an advantage, especially EC2, API Gateway, Lambda, VPC, IAM, networking and monitoring. Experience with logs, alerts, incident investigation and operational support. Server security, SSL, certificate management or vulnerability remediation experience would be an advantage. SQL knowledge would be an advantage. Ability to organise work, manage priorities and keep stakeholders updated. Strong communication skills with both technical teams and business users. Proactive attitude and ability to work well in a team environment. Additional Information: - The candidate should have minimum 2 years of experience in AWS Administration. - This position is based at our Mumbai office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.