I2C Dispute Supervisor, UK & BeNeNord

Job description

Work Flexibility: Hybrid Join us in shaping a high-impact dispute management function at Stryker’s Poland Finance Center. In this role, you will lead both operational execution and team development, ensuring disputes are resolved efficiently while driving long-term process improvements. This is an exciting opportunity to build and stabilize a growing team, influence upstream processes, and directly impact cash flow and customer experience. What you will do Lead and develop a team of up to 9 employees, setting clear performance objectives and driving continuous improvement Supervise daily dispute resolution activities and ensure closure in line with defined KPIs and service levels Act as the first point of escalation for complex or aged disputes and independently resolve critical cases Monitor dispute aging and backlog, implementing actions to reduce overdue balances and improve cash collection Partner with Sales, Customer Experience, Pricing, and Finance to resolve disputes and address root causes Conduct root cause analysis and implement upstream initiatives to reduce dispute inflow Standardize processes and support the successful transition and stabilization of activities into the Poland Finance Center Drive automation and data-driven decision-making by leveraging reporting, analytics, and new technologies What you will need Required Minimum Bachelor’s degree in Business Administration, Finance, Accounting, or a related field Minimum 4 years of experience in Accounts Receivable, Order-to-Cash, or Customer Service Minimum 1 year of people management experience Fluency in English (written and spoken) Experience with ERP or credit management systems (e.g., SAP, Oracle, or similar) Preferred Master’s degree (MBA or equivalent) Proficiency in Microsoft Office and basic knowledge of Power BI Fluency in an additional European language (French or Dutch) Salary information will be provided during the recruitment process. Travel Percentage: 10%