Principal Operations Improvement Analyst, Service & Repair – Minneapolis, MN

Job description

We anticipate the application window for this opening will close on - 13 Jul 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThe Principal Operations Process Improvement Analyst improves operational processes that support Medtronic’s global Service & Repair network, which diagnoses, repairs, and returns medical devices used in hospitals and healthcare systems. The role focuses on ensuring service parts, product materials, and operational data are structured correctly so service depots can operate efficiently and consistently. This position works directly with service depot operations, supply chain partners, and engineering teams to improve the processes that support repair workflows. Accurate material and service parts data ensure technicians have the correct components available, repairs are completed efficiently, and service activity can be reported reliably across the organization. During the first year, the primary focus will be correcting and standardizing service parts and material master data that supports repair operations. This work addresses historical inconsistencies that limit reporting accuracy and operational visibility. Once this foundation is established, the role transitions to ongoing process improvement across the Service & Repair network. The role partners with Operating Unit R&D teams, Finance, Service PMO, and enterprise systems teams to identify operational gaps and implement scalable solutions that support consistent material setup, reliable reporting, and standardized service parts processes across multiple operating units. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. Responsibilities may include the following and other duties may be assigned. Lead operational process improvement initiatives that support Medtronic’s global Service & Repair network. Analyze service and repair workflows to identify issues affecting parts availability, repair turnaround time, or operational efficiency. Partner with Operating Unit R&D teams to coordinate improvements to upstream material creation across 14 Operating Units and multiple PLM systems to enable accurate, first-time-right material creation. Work directly with service leaders and operations teams to understand repair processes and translate operational challenges into scalable process improvements. Partner with enterprise systems teams to ensure Service & Repair operational requirements are incorporated into system enhancements and reporting capabilities. Lead initiatives to clean up and standardize service-related operational and financial master data including establishing global processes for extending materials, align with Finance teams to improve financial master data structures that support accurate service revenue reporting, and monitoring processes that maintain long-term data quality. Develop analysis that translates data into operational insights for leadership. Support additional Service & Repair process improvement initiatives that increase operational efficiency and consistency across the network. Minimum Requirements To be considered for this role, please ensure the following information is evident on your resume: Bachelor’s degree required Minimum 7 years of relevant experience or Advanced degree with a minimum of 5 years of relevant experience Nice to Have Background in Industrial Engineering, Process Engineering, Manufacturing Engineering, Service Operations or Depot Operations, or Supply Chain Operations Experience leading cross-functional process improvement initiatives within manufacturing, service depot, or supply chain environments. Experience improving operational workflows such as repair processes, parts flow, inventory processes, or manufacturing or service execution. Knowledge of service parts management, material setup, or product configuration processes supporting repair or production environments. Familiarity with SAP or similar ERP platforms used to manage materials, service parts, and operational workflows. Experience applying Lean, Six Sigma, or similar methodologies to improve operational efficiency. Experience working with R&D, operations, supply chain, and finance teams to implement process improvements. Ability to analyze operational workflows, map processes, and implement scalable improvements. Experience supporting master data governance or data quality improvements that directly impact operational execution. #LI-MDT For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans design