Assoc. Dir , Technical Product Management

Job description

Job Description Role Overview We are seeking an Associate Director, Product Manager to own and scale the MLR review capability within the Content & Promotional Lifecycle Automation product portfolio. This role is accountable for what gets built, why it matters, and how business value is measured, with a strong focus on AI‑enabled capabilities, regulatory confidence, and enterprise adoption. The Associate Director will act as the primary product leader for AI review capability, partnering with Brand, Commercial, MLR, Legal, AI, Engineering, and Platform teams. Key Responsibilities Product Strategy & Vision Own the product vision, multi‑year roadmap, and strategic direction for Content Review capability Define and continuously refine the value proposition for Job Owners, Content Creators, Reviewers, and MLR stakeholders Identify opportunities to shift quality and compliance left through AI‑enabled automation and recommendations Align product strategy with broader Content Supply Chain and Digital Human Health priorities Product Ownership & Delivery Leadership Own and prioritize the product backlog, making outcome‑based trade‑off decisions Translate business, compliance, and regulatory needs into clear epics, features, and acceptance criteria Partner with Engineering, AI/Data Science, and Design teams to ensure high‑quality, scalable delivery Ensure delivered capabilities meet quality, compliance, security, and governance expectations AI & Responsible Innovation Leadership Lead the evolution of AI‑enabled first‑pass review capabilities (e.g., quality checks, compliance validations, brand standards) Partner with AI teams to ensure outputs are accurate, explainable, auditable, and trusted Work closely with Legal, Compliance, and Risk stakeholders to enable responsible AI adoption in regulated workflows Balance innovation speed with regulatory confidence and enterprise readiness Stakeholder Management & Enablement Serve as the primary product leader and point of accountability for Content Review Capability Engage senior stakeholders across Brand, Commercial, MLR, Legal, and Markets Lead discovery workshops, roadmap reviews, and adoption discussions Support rollout, change management, and onboarding across brands and regions Value Measurement & Continuous Improvement Define and track product success metrics (e.g., quality uplift, rework reduction, cycle time improvement, adoption) Use data and user feedback to guide continuous iteration and prioritization Communicate progress, outcomes, and risks through executive‑level updates Education Minimum Requirement Bachelor’s Degree (Master’s Degree preferred) Required Skills & Experience 5+ years of experience in Product Management, Digital Product Ownership, or related leadership roles Proven experience owning enterprise or platform products end‑to‑end Deep experience working in Agile product organizations with cross‑functional global teams Strong understanding of regulated content, MLR, or compliance‑driven workflows Demonstrated ability to lead AI‑enabled or automation products from concept to scale Exceptional stakeholder management, communication, and influencing skills Ability to operate autonomously in a complex, matrixed, global environment Strong Plus Experience with Veeva Vault PromoMats, Veeva CRM, JIRA, Confluence Familiarity with pharma laws, regulations, and promotional review governance Experience scaling products across multiple brands and markets Executive communication and storytelling skills Comfort navigating ambiguity and driving change in regulated ecosystems Nice to Have Experience with AI/ML model lifecycle collaboration (validation, explainability, performance monitoring) Lean UX, discovery, or design‑thinking experience Prior experience in Digital, Commercial Operations, or Enterprise Platforms Required Skills: Applied Engineering, Change Management, Client Counseling, Emerging Technologies, Operational Acceptance Testing (OAT), Product Lifecycle, Product Management, Product Roadmap, Product Vision, Regulatory Compliance, Requirements Management, Roadmapping, Solution Architecture, Stakeholder Communications, Stakeholder Engagement, Stakeholder Relationship Management, Technical Advice, User Experience (UX) Design, Value Propositions, Veeva CRM, Waterfall Model Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts The salary range for this role is $142,400.00 - $224,100.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is