Team Leader, B2B Sales (Spanish & English)

Job description

Job Title: Team Leader, B2B Sales (Spanish & English) Job Description The Team Leader, B2B Sales is responsible for guiding and supporting the sales team to ensure performance goals are met. This position manages day-to-day operations by providing expertise, facilitating communication, and promoting a positive team environment. Additionally, the Team Leader oversees service delivery and ensures adherence to organizational standards and expectations.Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction Act as a point of escalation for the client and respond in a timely manner to any issues Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client Work closely with client contact on reporting and forecasting Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs) Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team Coordinate team incentives and SPIFs (Sales Performance Incentive Fund) Ensure high level of professionalism during all interactions with team and client Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience Lead team to effectively influence buying/renewal process to achieve greater client satisfaction Required QualificationsMinimum 3 years of proven work experience in a sales leadership role (or similar) Consistent track record of success with a passion for exceptional customer experience and driving team results Must be well-versed in High Performance Selling methodologies Results-driven, analytically proficient, strategically minded with an operational outlook Excellent people management, leadership, and coaching skills Strong record of developing and retaining high potential employees Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment Ability to maximize revenue through best practices Strong knowledge of Microsoft Office programs Demonstrated ability to prioritize and multi-task in a time-sensitive environment Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences Strong written and verbal communication skills in both English B2-C1 and Spanish B2-C1 Willingness to work on site from our office in Athens [INTERNAL ONY] Requirements: 6 months in company with proven previous experience in targeted role OR 9 month in company KPI Performance above Teams Average in the last 6 months No absenteeism in the last 6 months No disciplinary actions for the last 6 months Location: GRC Athens - Minwos 10-16 Language Requirements: Time Type: Full time