Tools Service Support Representative

Job description

TOOLS SALES SUPPORT REPRESENTATIVE (TSSR) - Kibali site Sandvik Mining and Construction DRC is a Sales Unit based in Lubumbashi, within Sandvik Mining and Rock Solutions, a Business Area, a leading supplier of equipment and tools, service and support for the mining industry. We also provide solutions and expertise across a wide range of applications, including rock drilling, rock cutting, loading and hauling, tunnelling, and quarrying. We operate sustainably and responsibly. To achieve this, we always act in accordance with our high ethical standards, putting safety first and always showing respect for the environment and the communities in which we operate. Your mission You are responsible for the sales optimisation and profitability of rock tools, training and coaching of relevant internal and customer personnel on rock tools and working closely with the Sales and Logistics department to ensure effective forecasting of rock tools. You are also visiting customers regularly with written reports, and facilitating customers' selection and ordering of rock tools, facilitating customer warranty claims, conducting trials and testing on new products at customers’ sites. You are in addition developing customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand and ensure that all activities are carried out in accordance with company values and current company policies and procedures. You are open to travel as and when the job demands, in consultation with your supervisor Your profile We are looking for a Congolese citizen with a surface/underground mining operational background. You also have proven experience with mining drilling equipment and rock tools. As we act in a global context, you are fluent in both English and French, writing and speaking, and computer literate. You should have excellent communication, data capturing, and adaptation skills. A glimpse of our culture Sandvik is an Equal Opportunities employer and seeks to recruit, retain and develop staff from all sectors of the community and will ensure that no applicant or staff member receives less favorable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better. Want to be part of our organisation? If you are committed to innovation, customer satisfaction, and excellence in safety, we encourage you to apply online at www.home.sandvik/careers, by no later than 17 July, 2026. Job Req. ID # R0093894 Contact information For further information about this position, please contact: Human Resources: +243 973731776 Deadline: 17 July 2026 Job Requisition: R0093894 Note: Only short-listed candidates will be contacted. Any applicant who does not hear from us by the end of September 2026 should consider his/her application as unsuccessful.