Information Service (IS) Specialist

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment. This Position reports to: Regional IS Manager APAC ABB Robotics - India Roles and Responsibilities This position is responsible for ensuring the reliable delivery, maintenance, optimization, and continuous improvement of IT services within ABB Robotics. The role serves as a key technical expert, supporting business-critical systems, driving operational excellence, managing supplier relationships, and ensuring compliance with corporate IT governance standards. The successful candidate will work closely with internal stakeholders, customers, and external partners to maintain high-quality service delivery and support ABB Robotics' strategic objectives. The work model for the role is: #LI-Hybrid This role is contributing to the ABB Robotics in Bangalore, India. You are mainly accountable for: Managing the installation, maintenance, monitoring, and optimization of IT services and related cross-functional processes to ensure service stability and performance. Diagnosing, troubleshooting, and resolving service incidents and problems while coordinating with internal teams and external vendors to restore services efficiently. Driving continuous improvement initiatives by identifying operational inefficiencies, evaluating enhancement opportunities, and implementing service optimization measures. Managing supplier relationships, monitoring vendor performance against contractual obligations and SLAs, and leading service improvement initiatives with external partners. Ensuring compliance with ABB Robotics IS policies, governance standards, security requirements, and internal control frameworks while maintaining accurate service documentation and knowledge assets. Qualifications for the Role Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline. 5+ years of experience in IT Service Management, Infrastructure Support, Application Support, or a related IT operations role. Strong experience in incident, problem, and service management processes within complex enterprise environments. Proven ability to install, maintain, troubleshoot, and optimize business-critical IT services and systems. Experience working with external vendors and service providers, including supplier performance management and SLA monitoring. Knowledge of IT governance, compliance frameworks, information security standards, and corporate IT policies. Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions. Experience creating and maintaining operational documentation, procedures, and knowledge management assets. Excellent stakeholder management, collaboration, and communication skills, with the ability to work effectively across global and cross-functional teams. ITIL certification or knowledge of IT Service Management best practices is preferred. Experience working in multinational or shared services environments is an advantage. Fluent in English with the ability to support stakeholders across multiple regions and time zones. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.