Service Coordinator

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager __ At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. The Measurement & Analytics Division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division’s portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing ‘before’ and ‘after’ values, enabling efficient operations and environmental sustainability through measurement. Coordinates service work done at site and ensures it complies with ABB's and customer's standards, procedures, and policies. Acts as a single point of contact for the customer during the execution of a service job. Core Responsibilities Leads and delivers responsive support coordination to exceed customer expectations/experience. Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site. Assesses gaps in service delivery, contract execution, and customer focus and works with engineers and operations managers to mitigate the issues identified. Maintains and monitors competency and certification database. Tracks on the completion of service visits and ensure all documentation are completed in a timely manner. Drives Cost of Poor Quality (COPQ) to zero with minimal need to redispatch Field Service Engineers (FSE) to complete the tasks assigned. License to Operate / Core Values Reviews and communicates all on-site entry requirements for FSE’s prior to site visit. Ensures proper Personnel Protective Equipment (PPE) requirement is noted and made available for the FSEs prior to their visit. Arranges and coordinates training required to clear a FSE for a customer visit. Reviews all service activities and training that are required for the job and ensures that the FSE has the appropriate skillset, safety education, travel documents, security clearance, and certifications to complete the requested scope of work. Prepare and arrange all required customer site access IDs for the FSE and accompany the engineer to the customer site to submit the required documents and obtain the necessary approvals. Coordinate all customer training activities, including scheduling, communication, and follow-up with the customer and the Training Center. Coordinate with the Repair Center for equipment repair, service status updates, and communication with the customer until completion. Follow up on service visit invoicing by ensuring all required documentation is complete and coordinating with the Sales team until the invoice is issued. Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system. Collaboration / Leadership Collaborates with other coordinators to ensure FSE resources are allocated to maximize completion of customer service requests and contract delivery. Works with project managers to schedule project support where FSEs are utilized. Works with operations managers to maximize absorption and utilization rate of FSEs and to coordinate scheduled deliverables and/or planned services to meet agreement entitlements. Track service project milestones, coordinate with relevant stakeholders, and ensure all deliverables are completed on schedule. Qualifications for the role: Bachelor's degree in Business Administration, Management, or a related field. • Minimum of 2-3 years of experience in a similar role, preferably in a corporate environment. / English • Strong organizational and time management skills. • Excellent written and verbal communication skills. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Presentation & PowerPoint knowledge and preparation. • Ability to work independently and as part of a team. • Attention to detail and problem-solving abilities. • Knowledge of project management principles is a plus. We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward BenefitsWe invest in our people with benefits that go beyond the basics because your future matters. More about usJoin us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.