Cell Therapy Coordinator

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Business Support Job Sub Function: Administration & Secretarial Job Category: Professional All Job Posting Locations: North Ryde, New South Wales, Australia Job Description: Great Place to Work® Certified – 2025 Johnson & Johnson named a 2025 Fortune World’s Most Admired Company Competitive salary package, flexible work practices, award winning benefits Continuous training and development ABOUT INNOVATIVE MEDICINE Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine THE OPPORTUNITY As Cell Therapy Coordinator, you will play a key role in connecting commercial operations, medical affairs, supply chain and CAR-T treatment sites to support a seamless patient and cell journey. In this patient-focused role, you will act as a central point of contact for certified CAR-T sites, working closely with nurse coordinators and other key stakeholders to ensure each case is supported with care, clarity and precision. You will help coordinate day-to-day case management, support smooth service delivery and facilitate cell logistics, ensuring the right information reaches the right people at the right time. A core part of the role will be supporting treatment site onboarding and helping relevant stakeholders navigate the order management IT platform with confidence. You will also coordinate the resolution of special situations by engaging the appropriate J&J stakeholders and helping guide issues through to a practical solution. This Australia-based role is dedicated to supporting CAR-T operations locally and across the cluster, contributing to a best-in-class customer experience for treatment sites and the teams involved in patient care. RESPONSIBILITIES Act as a key member of the local and regional CAR-T team, as the primary Cell Therapy Coordinator and serving as a local expert in CAR-T operations and logistics. Partner with treatment centres and internal teams to support case management, treatment site onboarding and effective use of case management IT platforms, ensuring the right stakeholders have the right information at the right time. Coordinate day-to-day CAR-T operations with nurse coordinators, apheresis teams, pharmacists and other site stakeholders, including patient enrolment, order processing, cell processing, transportation, delivery, rescheduling and cancellations where required. Support the synchronisation of the patient and cell journey by tracking cell status, location and timelines, coordinating pickup and delivery, and proactively communicating any changes, delays or site requirements. Provide a strong customer experience for treatment sites by responding to operational and logistics queries, triaging issues, coordinating resolution with relevant local and regional stakeholders and keeping teams informed through timely status updates. Collaborate with Supply Chain, Customer Service, CTAL, CAR-T APAC Centre of Excellence, Quality, Medical Affairs and other cross-functional partners to support manufacturing slot availability, documentation, labelling requirements and operational performance. Ensure issues are escalated through the appropriate channels in line with company policies, including system bugs, product quality complaints, escalations, adverse event reporting support and other special situations. Share local insights, learnings and best practices with regional teams to support continuous improvement across CAR-T operations, cell collection and processing. Maintain continuity of support by coordinating with backup Cell Therapy Coordinators during periods of absence. ABOUT YOU Relevant Bachelor’s or Master’s degree in a medical, scientific or related discipline. 3-5 years’ experience in a customer-facing role, ideally within a hospital, patient care coordination, customer service, local trial management or similar healthcare setting. Experience working with hospitals, treatment centres or complex healthcare environments involving multiple stakeholders. Exposure to transplant units, cell therapy or supply chain would be highly regarded. Strong understanding of, or ability to quickly learn, CAR-T, myeloma and advanced therapy medicinal product requirements. Ability to work in line with local and regional regulations, company SOPs and compliance requirements, including data privacy, HCBI/promotional rules, quality, pharmacovigilance, audits and inspections. Strong systems capability, with confidence using case management platforms, IT tools, internal reporting processes and maintaining accurate case documentation. Strong communication skills, with the ability to provide clear guidance and timely updates to internal teams and hospital site stakeholders. Proven ability to build trusted relationships and collaborate effectively with nurse coordinators, apheresis and cell lab teams, pharmacists, physicians, hospital managers and cross-functional internal partners. Strong service mindset, end-to-end thinking, business acumen, attention to detail and ownership, with fluency in English and the relevant local language and a commitment to Johnson & Johnson’s Credo values. Candidates must be authorised to work in Australia/New Zealand and not require visa sponsorship at the time of application. Johnson & Johnson, as a world leader across multiple therapy areas, offers a dynamic environment with opportunities to learn and grow across a broad range of those therapeutic areas. We encourage candidates with a strong desire to learn and a willingness to adapt to new challenges to apply. COMPANY CULTURE Competitive remuneration package. Continuous training and support. Award-winning leadership development programs. Inclusive, flexible, and accessible working arrangements. Equal opportunity employer supporting diversity and inclusion. WHY CHOOSE US: Competitive remuneration package and continuous training. Supportive environment with award-winning leadership development programs. Inclusive, flexible, and accessible working arrangements for all. OUR BENEFITS: Up to 18 weeks of parental leave to support new parents. 4 days of volunteer leave to give back to the community. Option to purchase up to 2 weeks of additional annual leave for extra time off. Enjoy a dedicated Wellbeing Day to prioritize self-care. Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities. Access to an Employee Assistance Program for personal and professional support. Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support. Life insurance coverage for added peace of mind. And much more... Great Place to Work® Certified– 2025 Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchma