CRM Business Analyst

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionThe Principal Business Analyst acts as a senior strategic tech consultant, leveraging in-depth knowledge of the commercial sales domain and CRM architectures to provide holistic, global product ownership of CRM Sales. Operating effectively within a complex matrix organization, you will work closely with regional product ownership to navigate regional nuances, drive consensus, and manage strict backlog prioritization. In this role, you will apply systems thinking to handle the complexity of interconnected systems and integrations, overseeing both the daily operational world and next-generation AI capabilities (including Slack and Agentforce frameworks) with full autonomy. Acting as a trusted advisor to leadership, you will actively shape long-term product roadmaps, steer global cross-functional teams, and recommend optimal technology solutions for sustainable business transformation. Your Responsibilities Scope/(Content Leadership): Oversees global CRM Sales product streams with autonomy, coordinating complexity and scale across our operational ecosystem. Defines and leads technical discovery efforts across highly ambiguous spaces, navigates complex frameworks, and delegates work while managing the quality of the product backlog and technical delivery. Accountability/Problem Solving: Leads the analysis of business and platform problems, defining the problem space and driving comprehensive root cause analysis that spans complex integration boundaries. Proactively prevents custom-code and scope creep, manages the complexity of various scopes of change, and is ultimately accountable for product deliverables and operational stability, ensuring alignment with broader organizational objectives. Stakeholder Management: Identifies and engages key stakeholders, including management, across regional and global organizational boundaries. Shapes product strategy as a trusted advisor to leadership, actively navigates conflicts to drive unified platform alignment, and empowers teams in stakeholder management. Impact/Strategy: Drives significant impact on projects and programs by ensuring the delivery of high-value solutions that align with commercial business strategy. Leads the evaluation of strategic solution options, including advanced AI capability assessments (Agentforce, automation loops) and risk assessment, and actively shapes long-term global product roadmaps. Complexity / (Product Size): Works typically on a global product or product line level, effectively managing highly ambiguous and evolving requirements in dynamic, live operational environments. Demonstrates a holistic viewpoint to analyze problems, considering potential micro and macro implications across related domains and interconnected integration layers (such as Slack collaboration hubs). Business / Technical ability: Uses in-depth knowledge of the business or technical domain and relevant technologies (Salesforce multi-cloud architecture) to inform business strategies. Leads the application of tools, principles, and techniques across complex and cross-functional initiatives, anticipating challenges and proactively integrating advanced integration patterns and AI capabilities into broader solution design. Who You Are Extensive experience overseeing global product initiatives with autonomy, coordinating complexity and scale, and driving alignment across highly ambiguous spaces. Demonstrated advanced knowledge of Product Ownership, CRM Sales ecosystems, and modern cloud concepts and practices. Proven track record of recommending optimal technology solutions for sustainable business transformation and working on unusually complex problems with highly innovative solutions. Ability to apply systems thinking to provide holistic and enterprise-wide product lifecycle management. Strong capability to extend standard approaches by tailoring methods to fit the problem space, specifically around data integrations, Slack workflow automation, and Agentforce deployments. Mastery in requirements and domain knowledge, with the ability to conduct comprehensive root cause analysis and advanced value and risk assessments. Exceptional stakeholder management skills, acting as a role model in teamwork and driving good collaboration across Informatics and business structures. Strong dedication to actively contributing to organizational development, including showing leadership in the Product Owner Community of Practice and acting as a mentor for technical and product practitioners. Compensation & BenefitsThe expected salary range for this position, based on the primary location of Warsaw Grafit is 228,900.00 PLN - 425,100.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 20% subject to both individual and company performance. This position also offers an attractive benefits package. Learn more about how we reward our employees at Roche. Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.