Technical Support Specialist- Surface Analysis Systems

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. As a Technical Support Specialist in our RTS-B EMEA team, you will play a vital role in providing outstanding technical support for our Surface Analysis product line, making a significant impact on our customers' research and scientific advancements. The systems in the portfolio you will be working with are mainly the K-Alpha, Nexsa and Escalab series. Description: How you will make an impact: You will provide exceptional technical support for our Surface Analysis product line, directly contributing to customer success and scientific advancement. What will you do: Provide second line remote support via phone, email, and Technical Assistance process, ensuring timely and accurate resolution of customer issues. Travel to customer locations to install new tools and fix malfunctioning equipment that requires immediate attention, ensuring outstanding customer service. Chip in to driving process/product improvement by providing valuable feedback on installation, service, and upgrades. Conduct customer training on basic instrument operation, enabling them to make the most of our extraordinary technologies. Collaborate with the Global Technical Support Department for Surface Analysis, actively participating in departmental duties as required. Willingness to take additional training which expands the knowledge required to address the RTS-B responsibilities. Requirements: How you will get here: Proficient in English (verbal and written); additional language skills are a plus. Strong social skills and communicative both written and verbal, to effectively harmonize with our customers. Educational background in physical sciences, engineering, or a related field, or equivalent experience, showcasing a strong academic foundation. Sound knowledge of the physical sciences and basic understanding of X-ray Photoelectron Spectroscopy (XPS). Experience in Ultra High Vacuum (UHV) techniques and technologies, ensuring the successful implementation of our tools. Willingness and ability to travel worldwide, approximately 50% of the time, to support our global customer base. Ability to communicate with and train customers whose first language is not English, promoting inclusivity and teamwork. Commitment to continuous learning and personal development, staying up-to-date with the latest industry advancements. Demonstrated experience of successfully handling multiple tasks independently, with excellent prioritization and deadline leadership skills. Organized with strong house-keeping skills, ensuring an orderly and efficient work environment. High degree of reliability, flexibility, and self-motivation, growing in a fast-paced team with multifaceted strengths. Demonstrated ability to work effectively with complementary teams, fostering a collaborative work environment. Useful Experience and Knowledge: Previous hands-on experience of XPS techniques, showcasing your expertise in the field. Knowledge of Surface Analysis and associated techniques, enabling you to provide comprehensive support. Familiarity with other analytical techniques such as AES (Auger Electron Spectroscopy), ISS (Ion Scattering Spectroscopy), UPS (Ultra-Violet Photoelectron Spectroscopy), REELS (Reflection Electron Energy Loss Spectroscopy), expanding your capabilities. Practical experience in handling and maintaining electromechanical instruments, showcasing your technical expertise. Ability to interpret technical drawings, facilitating effective communication and problem-solving. Knowledge of electron optics and high voltage electronics, enhancing your ability to address sophisticated technical challenges. Competencies Customer Focus Communication Systematic Problem Solving Planning / Prioritizing & Goal setting Decisiveness Tolerance of Ambiguity Teamwork Energizing others Flexibility Decision making and Problem Solving. Get Results Relationship building Influence & Persuasion Location: The position can be done from anywhere within Europe. Close to a factory location would have preference but is not necessarily required.