Senior Operations Support Specialist (German)

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. How will you make an impact? When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. As a Senior Operations Support Specialist, you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, whereby a wide range of administrative tasks are fulfilled. Based at our brand-new Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a high-volume diverse back-office environment. What we offer? At Thermo Fisher, your work will have real-world impact, and you’ll find support in achieving your career goals A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued. Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality. If you join, you could include yourself into our encouraging and caring social communities and networks. Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model. What will you do? Acting as First Point of Contact for our customers and providing efficient solutions to their issues, dealing with queries mainly via email (90%) and phone (10%) regarding Business to Business (B2B) Dispatching emails to the appropriate internal departments in a timely manner Creating and assigning tickets in the ticketing system Preparing and processing quotations in the ticketing system and/or SAP Maintaining customer databases Creating and maintaining equipment record Providing cross-functional support within the team How will you get here? Minimum 2 years of customer service experience in a shared service center, multinational, or office environment Requires a high school graduate, a bachelor’s degree is preferred Strong written and verbal communication skills in English and German Demonstrated proficiency in Microsoft Office applications Experience with ERP systems and CRM platforms preferred Excellent problem-solving abilities and attention to detail Strong organizational skills with ability to prioritize multiple tasks effectively Initiative-taking with a positive, collaborative mindset Ability to handle complex customer requirements and manage escalations professionally Consistent record of meeting performance metrics and service level agreements Capacity to work independently and handle ambiguous situations Ability to build and maintain effective relationships with internal and external stakeholders Demonstrated judgment and diplomacy in customer interactions Willingness to participate in cross-functional training and support activities as needed At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Please also join to our Talent community and get more information about the great opportunities in the future. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.