Vaccine Customer Specialist

Job description

Job Description Vaccines Sales Team in Poland is looking for highly motivated and committed candidates for the role of Vaccine Customer Specialist in the following locations: Śląsk/Opole/Częstochowa. Preferred candidate's location: Górny Śląsk. Selected candidates will be responsible for the promotion of our company Vaccines portfolio, consisting of highly innovative products preventing spreading of serious infectious diseases. Vaccine Customer Specialist will be expected to: - Establish and maintain meaningful professional relationships with Health Care Professionals (Medical Doctors, Nurses, Pharmacists); - Provide expert support to the HCPs in the area of diseases prevention through vaccination with our company vaccines, to ensure customer satisfaction; - Deliver sales objectives as per allocated budget; - Act in accordance with our high ethical standards. Required qualifications: Min 3 years of experience in pharmaceutical Rx business (experience in vaccines or gynecology will be an asset). Positive, ‘can do’ attitude.. University degree (preferably life science or business). Self-motivated and energetic with drive to excel. Strong scientific profile, ability to understand and discuss scientific data and arguments. Excellent communication skills. Customer focus, excellent customer relationship. A team player, but also able to work autonomously in the field. Good planning and organization, analysis and problem solving, creative thinking. Competent presentation skills. Willingness to keep learning. Communicative level of English - must understand and be able to express him/herself verbally and in writing. PC literacy - competent use of MS-Office (Word, Excel, Power Point, Outlook) in particular and IT assets in general. Driving license [B category]. Main responsibilities of selected candidates will be as follows: Planning activities within the allocated territory based on marketing strategy and in close cooperation with the supervisor; creating and implement robust Territory Action Plan in order to achieve sales objectives, in strict compliance with our procedures and ethical standards. Managing professional interactions with targeted customers that are meaningful, up to date, scientifically valuable and relevant to each individual customer (customized/tailored), based upon understanding of the customers’ needs. Providing product information to customers in line with marketing strategy and using recommended promotional messages to adequately support sales calls; these will include various communication channels management (Omnichannel). Timely handling of the administrative tasks such as capturing call activities and post-meeting notes in the CRM system, expense reports, adverse event reports, etc. Demonstrating up-to-date knowledge of the area of vaccination in general sufficient to enter into a meaningful professional relationship with the HCPs as well. as expert product knowledge with regard to our company as well as competitive vaccines. Maintaining high level of professional competence by continuously updating knowledge in the relevant areas (medical, communication, company policies and standards). Achieves sales goals, while ensuring the optimum customer experience and satisfaction by following established processes and procedures. Close collaborate in cross-functional teams to achieve common goals. Proper maintenance and usage of company assets: car, computer, mobile phone and promotional materials etc. Required Skills: Customer Experience Management, Disease Prevention, Gynecology, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Sales Calls, Sales Metrics, Sales Objectives, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Remote Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 08/6/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.