Application Specialist

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionThe Opportunity Every role at Roche contributes uniquely to delivering greater value to healthcare systems. In this role, you will be the critical link ensuring our diagnostic solutions perform seamlessly where they matter most. You will join a highly collaborative, cross-functional network dedicated to providing elite-level technical resolve and ensuring a premium customer experience. As a Application Specialist, you will: Manage Advanced Inquiries: Process, track, and resolve moderate-to-high complexity customer inquiries, complaints, and system application anomalies with high technical accuracy. Troubleshoot Complex Systems: Evaluate application behaviors, review testing parameters, and recommend prompt corrective actions to optimize laboratory workflows. Formulate Action Plans: Partner closely with regional field service networks to identify persistent technical challenges and design structured plans that restore optimal operational performance. Drive Escalation & Reporting: Proactively identify product quality trends, logging detailed technical errors inside our Customer Relationship Management (CRM) platform to fuel global product improvement. Enable Knowledge Sharing: Foster a culture of learning by providing basic customer training sessions at our Scientific Center or collaborating on-site to mentor local service partners. Empower Sales Teams: Support commercial excellence by contributing technical and laboratory layout insights during high-value customer workshops and vendor proposals. Who You Are You are a analytical problem-solver who thrives on unlocking solutions to complex technical challenges. You enjoy connecting with people, collaborating across diverse teams, and translating complicated data into clear, actionable advice. To excel in this role, you bring: Education: A University degree or diploma in a relevant biomedical discipline, medical laboratory sciences, or engineering. Experience: 3-5 years of hands-on experience within a clinical hospital laboratory, research setting, or professional customer support environment. Technical Aptitude: Proven experience diagnosing and resolving analytical system errors or troubleshooting complex laboratory workflows. Communication Skills: Strong interpersonal skills with professional proficiency in English (B1/B2 level or higher) to collaborate effectively with local and international stakeholders. Mindset: A highly organized approach to work, with the ability to prioritize tasks independently while thriving inside a multicultural team ecosystem. Mobility: Willingness and flexibility to travel locally and internationally to support on-site installations or attend global training programs. Let’s thrive together in a culture built on trust, collaboration, respect, and high performance. Note that a full job description is available at request. Note that relocation benefits are not available for this role. Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.