Business Operations Specialist

Job description

Job Description SummaryAs Business Operations Specialist, you support service operations across the Nordics and Northern Europe by ensuring service contracts, billing, and operational data are managed accurately and efficiently. You partner with Service Sales, Field Service, Finance, Customers, and Suppliers to deliver on contractual commitments, resolve issues, and maximize revenue realization. You maintain high-quality operational and financial data that enables effective service delivery and business decisions. You drive operational excellence through proactive problem-solving, process improvements, and strong stakeholder collaboration. By managing multiple priorities in a dynamic environment, you help ensure a seamless customer experience and strong business performance across the region. As a candidate for this role, you are based in Sweden and you are proficient in English, Swedish, Danish and Norwegian. Job DescriptionGE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Essential Responsibilities Manage the full lifecycle of customer service contracts, including creation, amendments, renewals, entitlement management, additions, deletions, and contract loading across multiple business systems. Ensure accurate and timely billing of contract and non-contract services, including invoice processing, cost debriefing, purchase order management, supplier administration, revenue tracking, and ODS billing. Maintain customer, supplier, asset, and install base data integrity, ensuring KPI achievement, configuration accuracy, contract quality, and compliance with business requirements. Own cash collection support and dispute management activities, partnering with customers, Service Sales, Field Service, and Finance teams to resolve invoicing and contractual issues efficiently. Provide flexible operational support across Nordic countries and, when required, wider Northern Europe teams, modalities, and business units based on business priorities and management direction. Basic requirementsProven experience in service operations, contract administration, customer support, or service centre environments, including management of large and complex data sets'; Knowledge of service operations, including PCS, Imaging, ULT, Multi-Vendor services, contract administration, and customer service processes is a plus; Experience using ServiceMax, BFE, Oracle Suite, Excel, and related service management, billing, reporting, and contract administration systems is a plus; Highly proactive self-starter with the ability to work independently, prioritize workloads effectively, and deliver results with minimal supervision; Strong analytical and problem-solving skills with the ability to interpret data, identify root causes, and develop practical solutions autonomously; Excellent communication, stakeholder management, negotiation, and project management skills with the ability to work effectively across countries, modalities, and matrix organizations. Proficient in several Nordic languages. Behaviors We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Total Rewards Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Inclusion & Diversity GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or age, disability, protected veteran status or other characteristics protected by law. Additional InformationRelocation Assistance Provided: No