Network Operations Subject Matter Expert

Job description

We are: The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. Stronger together! The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges. You are: An experienced Network Operations Subject Matter Expert - Cisco The Work: As a subject matter expert, you will act as the level 3 engineer supporting a Government of Canada Crown corporation with global operations. You will advise the client in complex issues, architectural recommendations, and mentor junior staff. Implement SD-WAN, remote access, and hybrid connectivity (IPSec/SSL, MPLS, ExpressRoute/Direct Connect). Automate configuration and compliance checks with Ansible/Python; manage golden configs and CI pipelines. Lead P1/P2 network incidents, perform packet captures, and drive RCA with corrective actions. Define monitoring KPIs, telemetry, and synthetic tests; maintain runbooks and topology diagrams. Collaborate with Cloud/Security teams on service onboarding and resilience patterns; support DR testing. Ability to work shifts/on-call; comfort working on-site in high-security environments. In office requirement of minimum 3 days at Accenture office. Key Responsibilities: · Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). · Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands. · Work includes L2/L3 support including advanced and expert troubleshooting of Data Network Technologies · Working with cloud architects and infrastructure teams to evaluate application and technology landscape · Understanding cloud and network best practices combined with guiding principles · Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. · Understands the strategic direction set by senior management as it relates to team goals. · Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture. WHO WE´RE LOOKING FOR? Over 5 years of experience in key routing and switching concepts (such as but not limited to trunking, ether-channel, BGP, IS-IS, L2 Security Concepts, VRFs) Familiarization with the following concepts/technologies: DDI, Virtualization, SD-WAN, SD-Access, WLAN administration, SASE, and SD-DC Strong written and verbal communications with the ability to convey complex technical concepts to a nontechnical audience Eligibility for Reliability Security Clearance (resided in Canada for the past five years) Certifications: · Current Cisco CCNP Enterprise or equivalent (CCIE is a plus) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate. Information on benefits is here. Role Location Annual Salary Range British Columbia/Ontario $74,000 to $124,000 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.