Operations Manager (Onsite)

Job description

Job Title: Operations Manager (Onsite) Job Description Join a world-class team in Austin, TX, as an Operations Manager! The Operations Manager is responsible for coaching and supervising a group of Team Leaders and/or Operations Managers. This position is responsible for building and maintaining Client relationships, meeting service level agreements and achieving financial expectations. (Military veterans are encouraged to apply). A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Operations Manager position at Concentrix is the right place for you! As an Operations Manager, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Operations Manager, you will: Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with Client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, Talent Acquisition - and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for Clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust to meet changing requirements Attend regular and ad hoc business reviews with the Client. YOUR QUALIFICATIONS Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Operations Manager role include: 18 Years of age or older with a completed High School Diploma or GED -Required English language proficiency/fluency tests will be administered to all successful applicants where C1 proficiency will be required. Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) – Preferred Demonstrated progressive leadership experience in Contact Centers - Preferred Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrated ability to mentor, coach and provide direction to a team of employees Willingness to work a flexible schedule Employment for this position will be onsite in-office at 300 W 6th St, Austin, TX 7870. Must reside in the United States and have a valid U.S. address for residence. WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our Clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: The base salary range for this position is $65,700.00 to $70,000.00 Annually, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays. Paid training and lucrative employee referral program. DailyPay enrollment option to access pay "early," when you want it. Health and wellness programs with trained partners to help promote a healthy you. Mentorship programs that support your rewarding career journey. A modern, state-of-the-art office setting with advanced technologies and a great team. Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support. Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more. REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: July 17th, 2026. Location: USA Austin 13011 McCallen Pass Bldg D Language Requirements: English Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English ·