Customer Service Team Lead (Quotation Management) - German Speaker

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Us At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our colleagues support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration and expertise to help our customers solve some of the world's most important challenges. Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment. About the Role We're looking for a Team Lead to join our German-speaking quotation management team in Budapest. As a Team Lead, you'll be responsible for leading, coaching and developing a team that supports our commercial organization by delivering accurate and timely quotations for customers across German-speaking markets. This role is ideal for an emerging leader ready to take the next step in their leadership journey, as well as experienced Team Leads who enjoy coaching, mentoring and developing people. You'll balance day-to-day people leadership with operational coordination, empowering your team to deliver accurate, timely quotations while continuously improving the customer experience. Working closely with Sales, Pricing, Customer Service, Commercial Operations and other internal stakeholders, you'll help remove operational roadblocks, support team success and ensure quotation requests are delivered efficiently and in line with business expectations. If you're passionate about coaching others, fostering collaboration and helping your team succeed in a fast-paced international environment, we'd love to hear from you. Why Join Our Budapest Team? You'll be joining a collaborative international team that plays an important role in supporting our commercial organization through accurate and efficient quotation management. As Team Lead, you'll have the opportunity to shape team performance, coach colleagues and contribute to operational improvements while working alongside experienced professionals across multiple business functions. Thermo Fisher Scientific offers excellent opportunities for career growth, leadership development and internal mobility within a truly global organization where continuous learning and innovation are encouraged. What You'll Do Lead, motivate and develop a German-speaking Quotes Team, fostering a collaborative and high-performing culture Coach team members through regular feedback, performance conversations and development planning Monitor daily team workload and ensure quotation requests are completed accurately and within agreed service levels Support the team in resolving operational challenges and act as the first point of escalation for complex quotation-related issues Collaborate with Sales, Pricing, Customer Service and other internal stakeholders to ensure timely and accurate quote delivery Monitor team performance using operational metrics and identify opportunities to improve efficiency, quality and customer satisfaction Ensure compliance with company policies, commercial guidelines and operational procedures Support onboarding, training and knowledge sharing within the team Encourage continuous improvement by identifying process enhancements and sharing best practices Create an engaging team environment that promotes accountability, collaboration and customer focus What We're Looking For Fluent German and English language skills, both written and spoken Ideally, a minimum of 2 years of leadership experience gained through direct people management or informal leadership responsibilities such as team leadership, mentoring, coaching, SME responsibilities or leading operational initiatives Previous experience within Quotation Management, Sales Support, Customer Operations, Customer Service Administration or a Shared Services environment Experience coaching, developing and motivating team members to achieve individual and team goals Strong stakeholder management and communication skills, with the ability to build effective relationships across multiple business functions Experience working with ERP systems (SAP, Oracle or similar) and CRM platforms Good analytical skills with the ability to interpret operational metrics and drive performance improvements Excellent organizational, prioritization and problem-solving skills Ability to balance operational priorities while fostering a positive, collaborative team culture Proactive, solution-oriented mindset with a strong focus on continuous improvement Bachelor's degree is preferred; however, relevant leadership and operational experience will also be considered Nice to Have Experience supporting quotation management or commercial operations teams Knowledge of pricing processes and commercial administration Salesforce or other CRM experience Exposure to Lean, Continuous Improvement or Operational Excellence methodologies Experience supporting system implementations, transitions or knowledge transfer projects What Makes Someone Successful? Successful Team Leads on this team typically demonstrate: A genuine passion for coaching, mentoring and developing people Strong organizational and prioritization skills The ability to build trusted relationships across multiple business functions A customer-focused and service-oriented mindset High levels of ownership and accountability Attention to detail and commitment to operational quality A collaborative approach to problem-solving Curiosity, adaptability and a continuous improvement mindset Professionalism, resilience and sound judgement What We Offer Competitive compensation package including annual performance bonus Hybrid working model with 2 days of home office per week Flexible working arrangements Comprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contribution Flexible Cafeteria package including SZÉP Card contribution and additional benefit options Complimentary language courses Extensive learning and leadership development opportunities Career progression opportunities within a global organization Modern office environment on Váci út with employee parking, complimentary coffee, tea and refreshments, relaxation areas, and excellent public transport connections A collaborative, inclusive and supportive workplace culture Ready to Make an Impact? If you're looking for an opportunity to combine people leadership with operational coordination while helping shape a growing international team, we'd love to hear from you. Join us and help deliver an outstanding experience for our customers by supporting the commercial process with accurate, timely quotations.