Implementations - Professional II

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Implementations - Professional II About your role: As an Implementations - Professional II, you will support client implementations by coordinating software installation, training, and implementation activities for Fiserv banking solutions. You will work closely with clients, implementation partners, and internal teams to deliver accurate, timely, and well-documented implementation services that help financial institutions improve operations and service delivery. What you'll do: Deliver software installation and implementation support for clients through on-site engagement and web-based channels Provide client training on product functionality, implementation processes, and operational workflows Communicate project status, milestones, risks, and next steps to clients and internal stakeholders in a timely manner Track, organize, and maintain implementation documentation, project activities, and client records throughout the implementation lifecycle Support successful project execution by coordinating with implementation, technical, project management, and client support teams Maintain working knowledge of Fiserv banking platforms, related services, and relevant financial industry practices to support implementation delivery Support occasional night and weekend implementation activities based on project requirements Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 3+ years of experience in software implementation, client onboarding, project coordination, or client service within financial services, banking technology, or a related business environment 3+ years of experience delivering client communications, tracking implementation activities, and maintaining project documentation using implementation, ticketing, or project management tools 1+ years of experience providing client-facing training, user guidance, or workflow support for business systems, financial applications, or software platforms Experience coordinating implementation tasks across cross-functional teams to support project timelines, issue resolution, and client readiness Associate degree or higher in Business, Finance, Accounting, Computer Science, or related field or equivalent combination of education, related experience and/or military experience Experience that would be great to have: Experience supporting account opening, banking operations, or financial institution workflows Experience working with core banking platforms or implementation processes for financial institution clients Experience supporting Fiserv products or services in a client-facing environment Experience using web-based delivery tools for remote training and implementation support How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment. Travel: This role requires regular travel (10 - 25%). Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental and military leav This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.