Field Service Engineer II (EM Certified)

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description When you are part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Location/Division Our Materials and Structural Analysis business helps customers drive ground breaking research and discoveries by delivering innovative solutions, such as world-class scanning and transmission electron microscopes (EM), combined with advanced software suites. Our EM Certified team is responsible for generating a new revenue stream by actively trading-in, refurbishing and reselling previously owned systems. The Mission The Field Service Engineer EM Certified supports the day-to-day refurbishment activities in the Certified facility in Hillsboro. This is a wide range of tasks from receiving and inspecting systems, refurbishing systems to standard factory specifications and packaging and shipping out these systems. The Position In this role you will support the refurbishment activities in the Hillsboro Certified facility to ensure that Certified systems meet company standards and are delivered according to schedule. You will also support the developing of standards and procedures, and continuously work to improve these. You will plan, schedule and monitor your activities versus the agreed schedules and proactively resolve technical issues. Your main responsibilities will involve: Works closely together with the Lead operations Engineer and the operations manager to schedule refurbishment activities within materials and resources availability boundaries. Collaborating with the lead Operations Engineer to assess returned systems and making detailed refurbishment plans. Working with the lead Operations Engineer to manage quality of refurbishment activities and refurbished systems. Actively supports improvement programs. Ensuring timely delivery of refurbished systems and brings up any potential delays. Communicates with team members and collaborators throughout the company The Requirements This position is ideal for a candidate who is experienced with manufacturing, logistics and/or service support processes of very complex high-tech products. Associates degree in a technical subject area, or a combination of 6+ years education and proven experience in Electron Microscopy platforms (like SEM, TEM, SDB, LDB) demonstrating the required skills Has a can-do mentality and can think out of the box to resolve the complicated issues related to the Certified business in dealing with older and even obsolete technology Must maintain Thermo Fisher Scientifics’ Four-I Values. Must possess knowledge of quality systems and methods and a consistent track record to achieve significant improvements through the systematic application of Learn and practice Practical Process Improvement (PPI) thinking to continuously drive efficiency Demonstrated capability to collaborate effectively with teams from various functions and cultures to achieve business objectives. Excellent interpersonal skills to interact with other team members. Travel nationally if required to support customers and advise on deinstallations. Knowledge of working with PC, Windows, MS Office packages The Competencies The successful candidate will possess the following competencies: Can-do mentality! Open Communication Flexibility & Achieving Change! Relationship Building Collaboration & Partnership Eeo/aap All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.