Patient Programs and Health System Solutions Lead

Job description

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. As part of the Market Access, Public Affairs and Patient Programs Leadership Team (MAPLT), oversees the strategy, evolution, and operations of our Patient Support Programs, services and associated innovative patient and health system solutions. Responsible for leading a team of Senior PSP Program Managers, who are accountable for a select number of PSPs and develop program strategy, manage program operations, oversee vendor performance and leverage insights to inform program evolution. The Associate Director works in full compliance with laws, regulations, business rules and BMS standards of Business Conduct and Ethics. Key Responsibilities: Sets the vision, strategic direction and evolution of BMS Patient Services to align with BMS priorities and adapt to healthcare ecosystem transformation, and patient, caregiver, HCP and health system stakeholder needs. Fosters the development of innovative patient and health system solutions by teams to enable enhanced patient and health system stakeholder experience and journeys Defines Key Performance Indicators and value-metrics to measure program impact while optimizing programs costs and gross-to-net impacts Outlines the digital transformation required to modernize and future-proof our PSP programs leveraging AI, data, and digital tools towards innovative solutions, operational enhancements and simplification Leads overall program operations and vendor relations including financials, contracts, and performance reviews aligning with PSP Managers and Procurement colleagues Oversees operational excellence and ensures efficient and agile resource management across the PSP team, contractors, and flex resources, working closely with Market Access Operations and Governance Lead. Accountable for PSP Program Governance, working closely with Market Access Operations and Governance Lead, to ensure alignment and compliance with Standard Operating Procedures Leads and coaches a team of PSP professionals, fostering accountability, agility, and a results-driven environment Collaborates closely with the Market Access Leadership Team, Early Assets, Brand Leads and Health System Partnerships Manager to ensure integrated PSP and health system solution strategies that are aligned to support business objectives. Provides insights and guidance to internal teams on PSP-related trends and best practices. Works collaboratively with Global and Region to ensure Canadian context is understood and integrated into over-arching BMS plans and PSP vision Education: University degree in business, healthcare or life-sciences related science discipline. Masters considered an asset Experience: Deep professional experience in PSP Bio-pharmaceutical commercial and marketing experience is an asset. Demonstrated ability to create innovative and integrated PSP and health system strategies and solutions, centred around enhanced patient journeys and outcomes Strong vendor relationships and proven negotiation skills Recognized as a thought leader in PSP People management experience with demonstrated ability to successfully lead and coach a team in a complex environment Demonstrated strong understanding of the Canadian Health System, private/public payer landscape, and health system strengthening partnership experience Skills/Competencies/Behaviors: Enterprise Mindset: builds trust through collaboration, demonstrates judicious use of enterprise resources, ability to make decisions for the greater good of the organization Strategic Thinking & Informed Risk Taking: critical thinking, willingness to take informed risks, working with integrity, ability to assess risk, risk tolerance and informed risk taking​ Entrepreneurial Edge​: Results-oriented, ability to drive outcomes, be entrepreneurial, make tough decision and follow through Digital Agility​: real-world data collection / tech savviness, an AI capable mindset and data/digital resourcefulness Financial & Business Acumen: deep understanding of how initiatives impact business performance, create value, optimize resources & maximize the returns (where appropriate) Change Agility​: curiosity, ability to thrive in uncertainty, willingness to dare to try differently, having a can-do attitude and proactively problem-solve​ Strong Communication Skills: an ability to present complex topics in a simple and compelling manner Insights & Analytical Fluency: Applies qualitative and quantitative methodologies to understand market trends to glean actionable insights Scientific Agility: Ability to quickly learn and process scientific and clinical data Strong Communication skills: an ability to present complex topics Bilingualism: verbal and written English and French _________________________________________________________________ Chef(fe) – Solutions patients et systèmes de santé (Directeur(trice) adjoint(e)) À titre de membre de l’équipe de direction Accès au marché, Affaires publiques et Programmes patients (MAPLT), la personne titulaire supervise la stratégie, l’évolution et les opérations des programmes de soutien aux patients (PSP), des services et des solutions innovantes destinées aux patients et aux systèmes de santé. Elle est responsable de diriger une équipe de gestionnaires principaux de programmes PSP, qui sont imputables d’un portefeuille de PSP, élaborent les stratégies des programmes, gèrent les opérations, supervisent la performance des fournisseurs et exploitent les données et les perspectives pour faire évoluer les programmes. Le/la directeur(trice) adjoint(e) exerce ses fonctions en pleine conformité avec les lois, règlements, politiques d’entreprise et les normes d’éthique et de conduite des affaires de BMS Principales responsabilités: Établir la vision, l’orientation stratégique et l’évolution des services aux patients de BMS afin d’aligner les priorités de l’entreprise avec les transformations du système de santé et les besoins des patients, proches aidants, professionnels de la santé (PS) et autres parties prenantes. Favoriser le développement de solutions innovantes destinées aux patients et aux systèmes de santé afin d’améliorer l’expérience globale et les parcours des parties prenantes. Définir des indicateurs clés de performance (KPI) et des mesures de valeur pour évaluer l’impact des programmes, tout en optimisant les coûts et les impacts « gross-to-net Définir la transformation numérique requise pour moderniser et pérenniser les PSP en exploitant l’intelligence artificielle, les données et les outils numériques afin de soutenir l’innovation, l’efficacité opérationnelle et la simplification. Diriger les opérations globales des programmes et la gestion des fournisseurs, incluant les aspects financiers, contractuels et les évaluations de performance, en collaboration avec les gestionnaires PSP et les équipes d’approvisionnement. Assurer l’excellence opérationnelle et une gestion efficace et agile des ressources (équipe PSP, consultants et ressources flexibles), en étroite collaboration avec le/la responsable Opérations et gouvernance Accès au marché. Être responsable de la gouvernan