Cloud Upgrades, Senior Engineer

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Cloud Upgrades, Senior Engineer Location: Remote, USA Cloud Services Upgrades team is chartered to execute upgrades of PTC Products hosted on cloud. To keep up with the upgrades of Cloud hosted PLM Customers, PTC Cloud Upgrade team is looking for a PLM Upgrades Senior Engineer that will manage and help execute the PLM Upgrade projects. If you are highly organized, self-motivated, action-oriented and enjoy interacting and communicating with people at all levels, we want to speak with you about a position within our high performing Cloud team. The person in this role will report to the Cloud Operations Director and is responsible for driving hands on execution of the upgrades of PLM Products hosted in Cloud. Desired outcomes include managing different phases of the PLM upgrade projects, from request phase till hypercare, motivating fellow project members inside and outside the cloud organization, while ensuring on time and quality delivery. This person will work closely with multiple global teams comprised of Cloud Infrastructure, Cloud Applications, Cloud Database and fellow PLM Upgrade Engineers to ensure on time and quality delivery of the PLM upgrade projects In this role, you will be responsible for hands-on execution of Upgrades, analyzing client requirements; designing, building, testing, documenting, supporting and ensuring quality Implementation and Education Content deliverables for the projects assigned to the PLM Upgrade team. The deliverables will be produced based on the specific PLM Upgrades Processes and tools. PTC is a place where innovative thinking is encouraged, and new ideas are always welcome. We’re looking for smart, passionate people that want to work together to make a difference. If this sounds like you, let’s talk. Day-To-Day: While you will report to Cloud Operations Director, your day-to-day project work will be managed by the Cloud Upgrades Project Manager, you will be working on creating deliverables for Upgrade projects related activities. As a contributor to hands-on execution, design, development, testing, documenting, supporting upgrades of PTC Solution(s) for specific project needs, you will provide feedback to improve PTC products and services including: PTC software functionality performance, implementation methodology and service offerings, and evaluation of education content. Basic Qualifications: Bachelors in a technical field (IT, CS, Programming, etc.) + 3 years of technical work experience. Fluent in English with excellent written and spoken communication skills Must be a US Citizen and have or be able to obtain a secret government clearance Preferred Skills: Deep knowledge with PTC PLM Windchill Product Suit – Especially around the Technical Upgrade Process Proficiency with Windows and Linux OS Strong motivation to learn new technologies Strong troubleshooting skills Basic networking experience Knowledge of bash scripting Ability to maintain and implement effective application software on multiple technical platforms using one or more families of languages: Java SE, JavaScript, web services (REST, XML, etc.) Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook Knowledge of Active Directory, Single Sign on technologies like Ping Federate and shibboleth Knowledge of Database technologies, Oracle and Postgres Basic Project Management Capabilities Compensation (CIP) PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $75,000-86,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. Applications will be accepted on an on-going basis. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."